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Emergency Response Incident Management System

When incidents occur, dispatchers must act fast. Whether it’s a crime, fire, medical emergency, or other critical incident, your dispatching software has to perform as well as you do. Eccentex dispatch software solution meets the highest standards, providing call-takers and responders with the tools to make faster, smarter decisions.

 

 

Eccentex next-generation Emergency Response Incident Management Software provides a single, common operational view of all relevant information, giving key personnel the mission-critical data they need to make fast, informed, and effective decisions. Designed for intelligent decisions and data entry, Eccentex Emergency Response Incident Management Software provides an integrated emergency management system that addresses everything from call handling and dispatching to remote access and mobile data.

 

 

By providing immediate, real-time access to accurate and secure information, Eccentex Emergency Response Incident Management Software conserves departmental resources and effort while increasing efficiency and improving response times across the entire organization.

 

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  • Decreased costs through compliant, centralized and reliable processes
  • Integration to CTI
  • Integration to GIS
  • Ability to configure rules, screens and business processes
  • Real-time reporting and dashboard
  • Separate incident management and dispatch modules
  • Data integration with access for external partners, suppliers and agencies

Eccentex Emergency Response Incident Management Software provides a single, common operational view of all relevant information, giving key personnel the mission-critical data they need to make fast, informed, and effective decisions. Designed for intelligent decisions and data entry, Eccentex Emergency Response Incident Management Software provides an integrated emergency management system that addresses everything from call handling and dispatching to remote access and mobile data

Emergency Response Case Management is built on AppBase and delivers rich functionality. Some of the highlists include:

  • Flexible cloud platform
  • Security and access controls
  • Integration to CTI and GIS
  • Multi-channel support
  • Enables greater collaboration
  • Highly integrated systems