Given the number of policies underwriters have to process daily, it becomes a challenging task to efficiently manage policy underwriting while also adhering to compliance standards. Add to that manual, paper based systems, underwriters struggle without a comprehensive view of information (customer history, policy information, past claims, etc.) to make well-informed decisions. Accessing multiple siloed systems also impacts efficiency and greatly hinders effective risk assessment, often leading to inaccurate pricing decisions. Not having access to past case histories and preferred courses of action lead to delayed decisions. Lack of effective tracking and reporting mechanisms further increases chances for poor decision making. This translates to increased resolution times, inconsistent customer experiences, revenue loss, etc. Therefore, ineffective decision making has multi-fold negative impacts that can significantly affect company revenues.