Case Management Redefined
What is Dynamic Case Management
Dynamic Case Management solutions are knowledge-intensive and require knowledge workers to coordinate tasks, processes and services to achieve a positive outcome. They require a large degree of flexibility and adaptability to process the case.
- Need for speed and sensitivity
- Typically event driven
- Complaints/order exceptions/helpdesk
- Need for greater transparency
- Typically data driven
- Fraud/audit/due diligence
- Need for access to knowledge bases
- Typically goal driven
The Anatomy of a Case
The rapid rate of regulatory, business and consumer expectation changes have outpaced the capabilities and extensibility of existing process management and collaboration technologies required by today’s knowledge workers.
- Gather and review data
- Request more as required
- Assign roles and initiate
- Evaluate knowledge bases
- Collaborate as appropriate
- Satisfy rules and milestones
- Document results
- Communicate and archive
- Initiate billing or new case
A new, better way to manage work
Dynamic Case Management (DCM), also known as Adaptive Case Management, is a next-generation of solutions bringing together information, processes and people utilizing a mixed set of controls that are human and system driven.
Eccentex solutions provide the most effective method to build, deploy, monitor and manage dynamic case management applications.
Prebuilt application templates for investigative, incident and service request-based work.