Forrester uses 21 different criteria to evaluate software vendors in the DCM market. The Forrester Wave™ report focuses on providers of adaptive analytics and mobile features, both of which are critical to helping enterprises tackle increasing volumes of varied and unstructured work. The report is designed to help enterprise architecture professionals select the best providers suited to their needs.
Gartner positions Eccentex in Visionaries quadrant of the October 2016 "Magic Quadrant for BPM-Platform-Based Case Management Frameworks."
Eccentex highlights its integrated solutions leveraging the industry-leading Genesys Customer Experience Platform
KMWorld lineups include more than 1,000 separate offerings, their committee further agreed that each company/product listed holds the promise for the marketplace—even if the marketplace has yet to realize it. more
Alex Stein, founder and chief strategy officer for Eccentex Inc., shares with GCN Technology how predictive analytics, case management solutions are vital to fraud investigation within both the public and private sectors
Eccentex Corporation, a recognized visionary leader in providing software-as-a-service (SaaS) applications and platform-as-a-service (PaaS) for Dynamic Case Management (DCM), launched Dynamic Case Management Template 3.0 for AppBase.
Eccentex announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the "Magic Quadrant" for BPM-Platform-Based Case Management Frameworks.
A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.
Companies now grasp the critical need to understand not only the changing dynamics of the modern workforce, but also how the technologies and underlying processes have also changed, creating new efficiencies in the workplace.
Companies need to bridge the technology disconnect.