Omni-Channel Management

Fully Integrated with Genesys

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Provide the Right Customer Journeys for Your Industry

Build your business by delivering a superior Customer Experience that strengthens relationships and creates long term loyalty.  Choose the best solutions to meet the business challenges and expectations of the customers in your industry.  Deliver the right Customer Journeys for purchasing, on-boarding, account change, issue resolution and renewal and repurchasing.  Stand apart from competitors, even in highly commodity markets.

Eccentex Smart Unified Digital Business Platform with Dynamic Case Management is integrated seamlessly with leading Omni-Channel Customer Engagement Solutions by Genesys.  This provides a complete integrated Omni-Channel Customer Engagement and Omni-Process Customer Resolution solution that delivers innovative superior Customer Experiences.

Read the Smart Digital Business Platform Whitepaper

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Eccentex named VISIONARY in

Gartner’s Magic Quadrant for

BPM-Platform Based Case Management
Read Report
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Engage Customers on All Channels

Take advantage of the benefits of Omni-Channel Customer Engagement.  Reach out to customers on your website to help with complex transactions, answer questions and convert more sales or provide improved service.  Proactively remind customers of appointments and payments due. Let customers know when a service outage will be over.  Provide personalized service across all customer preferred channels.

Customer Testimonials

We got our brand new application in 3 months! Amazing!

Valentine Gill

This is probably the first tool that I’ve seen in a long time that I would recommend to other departments

Arthur King

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Give Your Customers What They Want

Your customers want it to be easy to do business with you.  Recognize them when they contact you, know what they want and be able to provide the insights and advice they need beyond what they may be asking for.  Deliver lasting value that builds long-term loyalty in price-sensitive markets.

Read more at: http://www.genesys.com/omnichannel/industries

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Help Your Employees Help Your Customers

Provide your team members with all the information they need to help and advise customers.  Increase skill sets and service training.  Streamline your processes to increase efficiency.  Deliver better, more personalized Customer Experiences without increasing costs.

Read more at: http://www.genesys.com/omnichannel/industries

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