Support

Cloud Support Services

You demand more than just world-class technology; you demand world-class support for your business. Eccentex’s Cloud Support Services is dedicated to ensuring customer success by having highly-skilled professionals provide timely response and resolution to problems in order to quickly eliminate issues and help customers realize the full potential of their cloud deployment. That’s why we offer our customers a choice of several support packages to meet the specific service needs of their individual organizations.

Support Packages

COMPLIMENTARY

  • Initial setup and training
  • System enhancements and version upgrades at no additional cost
  • Product support, 5 days a week, by email
  • Technical assistance for the purpose of understanding how to use the software
  • Assistance will be given during business hours, in a timely manner

Free Support does not include analysis of problematic issues or other troubleshooting activities

DELUXE

Most of our customers choose this option because of the wide range of benefits it provides at a low cost.

Deluxe Support for One Year, includes:

  • Initial setup and training
  • Priority product support, 7 days a week, by email, as well as 5 days a week, telephone support
  • System enhancements and version upgrades at no additional cost
  • Eccentex will use reasonable best efforts to correct failures and provide a solution to clients in a timely manner
  • Deluxe Support includes the analysis of problematic issues or other troubleshooting activities
  • The Deluxe Support Plan has a term of one year

CUSTOMIZED

We understand that each client works with unique business processes and may require a customized level of support. This option can be tailored to meet any support terms.