Streamlining routine tasks and organizing information for service requests, investigations, or incident management. The nature of work has changed. Enterprises must now use predictive analytics to serve customers, accelerate investigations, and reduce risks
In this White Paper document, we introduce the Dynamic Case Management (DCM) solution to Get Work Done, built upon the Digital Business Platform from Eccentex Corporation and how it can play a vital role in business modernization.
What is needed is an efficient, adaptive, unified rapid delivery Digital Business Platform that adapts to the dynamic context of each customer and is flexible enough to accommodate any unforeseen scenarios that complex customer interactions present to provide optimal positive outcomes and resolutions which enables efficient Knowledge Workers, delivers superior Customer Experiences, mitigates risk, minimizes organizational impact, reduces costs, and increases market share and revenue.
The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker. The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker. Peter Drucker
Modern workers have evovled into sophisticated creatures valued for their knowledge base and problem solving abilities, but their tools are stuck in the stone age.
Eccentex has a number of capabilities that will appeal to organizations looking to implement a PaaS solution for dynamic case management. It is cost-effective, based on a subscription model requiring no hardware or software installation, which will be attractive to overworked IT departments. It can be used in remote locations through the availability of offline forms, which organizations with dispersed offices will find useful.
Eccentex AppBase is an application development platform-as-a-service (PaaS) for Dynamic Case Management (DCM) designed to enable businesses of all sizes to rapidly design, develop and deploy process-centric web applications. AppBase provides the ability to integrate existing processes and centralize data.
There was a time when the height of knowledge worker empowerment was the telephone and manila folders. Then came technologies like business process management, enterprise content management and customer relationship management to automate the more repetitive and structured tasks.