Resources

Whitepapers

White Paper: Eccentex AppBase

Eccentex AppBase is an application development platform-as-a-service (PaaS) for Dynamic Case Management (DCM) designed to enable businesses of all sizes to rapidly design, develop and deploy process-centric web applications. AppBase provides the ability to integrate existing processes and centralize data. The cloud platform offers a robust set of services that make it easy to construct complex business solutions without the usual sunk cost of IT investment.

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Revolution: How Knowledge Workers Adapt to New Rules

There was a time when the height of knowledge worker empowerment was the telephone and manila folders. Then came technologies like business process management, enterprise content management and customer relationship management to automate the more repetitive and structured tasks

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Success Story: Complaints Case Management

Eccentex complaints management system helps the organization expedite case outcomes, reduce bottom-line costs, integrate departments and much more.

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Eccentex DCM Fast Facts

Eccentex Dynamic Case Management (DCM) platform AppBase helps businesses reduce costs, lower risk, increase compliance and improve customer service.

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Employing DCM for Successful Complaint Management

DCM enables successful complaint management, allows to run agile service processes and to overcome the challenges of the unpredictable business environment.

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The High Cost of Knowledge

This Delphi Group white paper takes a look at the impact of the changing world economy on knowledge work employment and organizations.

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Building with AppBase

Learn about the powerful capabilities of the AppBase platform and the ease of building single applications or application suites. AppBase is a Dynamic Case Management (DCM) platform that allows technical and non-technical users alike to design, develop, and deploy process-centric web applications.

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Top Issues Handling Complaints and the Path to Successful Complaint Management

Successful companies are serious about superior complaint management, and realize the benefits of providing outstanding customer service. Today, geographically distributed offices, a myriad of compliance rules, pressure to reduce costs, and the ease of customer defection all contribute to the critical need to maintain great customer interactions. Organizations now employ a discipline called Dynamic Case Management (DCM) to run agile service processes and overcome the challenges of the unpredictable business and customer service environments.

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Product Overview: Hosted vs. On-Premise Solutions

When considering an externally hosted, or Cloud Computing, solution versus a locally managed or on-premise installation, businesses need to asses not only the software, hardware, and human resources required to support it, but also the ongoing maintenance and licenses. This document reviews the technical and business benefits of a Software as a Service (Saas) or hosted solution.

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Datasheet: CollectionCycle

CollectionCycle is an AppBase template specially designed to automate collections processes. The template allows customers to fully customize fields, forms, decisions, workflows, reports, dashboards, and document generation that is capable of scaling to any size of an enterprise.

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