Customer360 eBook: Breaking Down Silos in Customer Management

Jun 1, 2022

As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. 

Enter Eccentex ServiceJourney.
A customer service solution that provides a full 360-degree end-to-end view of a customer’s journey, saving your agents and customers the most valuable
resource of all, time.

Download the eBook here

Additional resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Product Capabilities Overview

AppBase is a comprehensive platform for case management, automation, forms and more. 

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

What is an email help desk?

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...

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A Smart Factory Needs Smart Solutions

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

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Total Cost of Ownership (TCO)

When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly changing business environment.  The concept of Total Cost of Ownership was popularized by business analysts in the 1990s...

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Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.