On-demand webinar

What is “Artificial Intelligence” in Customer Service?

Discussion Topics:

  • The gray area between AI, business rules and automation
  • Real examples of how AI supports customer journeys
  • Breaking siloes is the key to a differentiated, personalized AI service
  • How to keep AI-assisted conversations feeling human
  • Building the ideal AI-assisted agent desktop

Most companies are already employing some level of automation and intelligence within their customer service organization. But getting to that next level of customer experience requires breaking down data and organization siloes.

Join Maksim Gill, VP of Product at Eccentex, demonstrate the ideal next step in deploying AI for customer service.

Maksim Gill

VP Product, Eccentex

Watch on-demand

Omnichannel customer service

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Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.