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Emergency Incident Response

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Emergency Incident Response

June 9, 2017

Challenges

  • Legacy system uses multiple stand-alone systems and manual processes to respond to citizen emergencies, such as fire, safety and police matters
  • Response to incidents often slow and inefficient, creating a public safety hazard and reducing citizen confidence
  • First responders did not have access to the information they needed in the field, further increasing safety risks
  • Coordination across multiple branches (e.g., fire, police, EMTs) was often difficult or impossible to achieve in a timely manner
  • As the region was growing, the need for an improved system became critical

Solution

Eccentex DCM for EIR to integrate existing systems and provide access to multiple branches of responders from anywhere, anytime

Business Impact

  • Integrated call management, CTI and GIS systems, decreasing response time and improving accuracy of the response
  • Dispatching automated based on incident type, reducing human error
  • Real-time dashboards are now used to view incidents in progress and status of the response
  • First responders can view information via the web for real-time updates and status
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