AI Agents Enabled Case Applications
That Reduce Human Burden, Not Control
Accelerate time-to-resolution while maintaining transparency and trust
Create your own Business Applications and establish your Hybrid Workforce to accelerate time-to-resolution and improve CX.
Are you a Genesys User?
We have a special solution designed for Genesys Contact Center as a Service users.
Enhance your BackOffice operation and Work Distribution capabilities with Eccentex Intelligent Work Automation add-on to Genesys Cloud CX.
AI-Enhanced Business Automation solutions
for all verticals
From intake to resolution, Eccentex Agentic AI augments every step of your business process without sacrificing human control
ENGAGEMENT AUTOMATION
FRONT OFFICE AUTOMATION
BACKOFFICE AUTOMATION
Eccentex HyperAutomation Cloud
offers pre-installed Business Automation solutions to transform you to an AI-Enabled Entrerprise
Platform Services & Development Tools
Development Tools
Use No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform
Integration Services
Connect your customers omnichannel journey across the entire CX Ecosystem with out-of-box adaptors
AI / GenAI Services
Leverage the joint power of cross-platform AI services to better engage your customers and employees
Vertical Accelerators
Start from an 80% reusable vertical template to develop your business applications 10x faster
Low-Code Application Studio
Enhance your GenAI built Business Applications with a No-Code / Low-Code Application Designers
MASTER DATA MANAGER
PROCEDURE BUILDER
FORM BUILDER
PAGE BUILDER
RULES MANAGER
RESPONSE ASSIST
KNOWLEDGE BUILDER
INTEGRATION BUILDER
EMAIL TEMPLATE BUILDER
DASHBOARD BUILDER
LANGUAGE MODEL BUILDER
NO-CODE SOLUTION INVENTOR
Proven Customer Success Across Industries
By implementing HyperAutomation Cloud, our customers typically achieving …
%
Shorter Time to ROI
%
Faster Case Resolution
%
Drop in Complaints
%
Reduction in Manual Work
“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“
"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."
"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”
HyperAutomation Cloud for Industries
Tailored Solutions for Vertical Use Cases
GOVERNMENT & PUBLIC SECTOR
INSURANCE & PENSION FUNDS
FINANCIAL SERVICES
TECHNOLOGY & TELECOM
RETAIL, TRAVEL & HOSPITALITY
ENERGY & UTILITIES
HyperAutomation Cloud Accelerators
Ready to Use Pre-packaged Business Applications
GENESYS CCaaS ADAPTER
ADVANCED EMAIL AUTOMATION
SERVICE CRM
SMART KNOWLEDGE BASE
DOCUMENT WORKFLOWS
BUSINESS INTELLIGENCE
CAPITAL PROJECTS
NETWORK CHANGES & REPAIRS
LAND USE PERMITS
CUSTOMER SERVICE MANAGEMENT
TECHNICAL SERVICE MANAGEMENT
INCIDENT MANAGEMENT
LITIGATION MANAGEMENT
OMNICHANNEL CITIZEN SERVICES
TAX & APPRAISAL APPEALS
COMPLAINTS & DISPUTE RESOLUTION
WORKERS COMPENSATION CLAIMS
INVESTIGATIVE CASE MANAGEMENT
PERSONALIZED POLICY SALES
FRAUD INVESTIGATIONS
MEMBER SUPPORT SERVICES
COMPLAINTS RESOLUTION
ACCELERATED UNDERWRITING
PENSION FUND MANAGEMENT
RETAIL BANKING SALES
FRAUD MANAGEMENT
CUSTOMER SUPPORT
COMPLAINT RESOLUTION
ACCOUNT OPENING
WEALTH MANAGEMENT CASES
PERSONALIZED INSIDE SALES
WARRANTY CLAIM MANAGEMENT
CONSUMERS SUPPORT
COMPLAINTS RESOLUTION
RETURN & REFUND PROCESSING
CUSTOMER LOYALTY MANAGEMENT
SUBSCRIBER ACQUISITION
FRAUD CASE MANAGEMENT
TECHNICAL SUPPORT
COMPLAINT MANAGEMENT
ACCOUNT ADMINISTRATION
BACK-OFFICE TASK MANAGEMENT
Eccentex HyperAutomation Cloud Platform Features
CONNECTED EXPERIENCES
FEDERATED AI SERVICES
OMNICHANNEL CCAAS INTEGRATION
A Visionary Leader on a Hypergrowth Trajectory
“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex
Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023
International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023
A Visionary Leader on a Hypergrowth Trajectory
“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex
Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023
International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023
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