Enable and Accelerate Digital Transformation
with AIGenerated Applications

Digitize, Simplify, Automate your Business Processes

with Eccentex’ AIPowered Low-Code Platform

HyperAutomation Cloud

AI Enabled End-to-End Process Automation for All Size Businesses

Engagement AI

ENGAGEMENT AUTOMATION

Omnichannel CCaaS and Intelligent Customer Portal Integration
Contact Center AI

FRONT OFFICE AUTOMATION

Customer Service Management and Advanced Email HelpDesk
Case Management AI

BACKOFFICE AUTOMATION

Dynamic Case Management and Operational CRM / BPM Integration

HyperAutomation Cloud platform Capabilities

Building Blocks of End-to-End Digital Transformation

Customer Engagement

Operational CRM with C360

Dynamic Case Management

Smart Knowledge Base

Document Management

Business Intelligence

Platform Services & Development Tools

Development Tools

Use No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform

Integration Services

Connect your customers omnichannel journey across the entire CX Ecosystem with out-of-box adaptors

AI / GenAI Services

Leverage the joint power of cross-platform AI services to better engage your customers and employees

Vertical Accelerators

Start from an 80% reusable vertical templates to develop your business applications 10x faster

HyperAutomation Cloud Application Studio

Build Powerful Business Applications in Record Speed

Proven Customer Success Across Industires

By implementing HyeperAutomation Cloud, our customers typically acheiving …

%

Shorter Time to ROI

%

Faster Case Resolution

%

Drop in Complaints

%

Reduction in Manual Work

“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“

"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."

"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”

HyperAutomation Cloud for Industries

Tailored Solutions for Vertical Use Cases

GOVERNMENT & PUBLIC SERVICES

State and Local Governments, Non-profit Organizations and Education

INSURANCE & PENSION FUNDS

Property & Casualty Insurance, Life & Annuity Insurance, Health Insurance

FINANCIAL SERVICES

Retail Banking, Whealth Management and Financial Institutions

TECHNOLOGY & TELECOM

Cable, Satellite, Media, Manufacturing, Service Providers

RETAIL, TRAVEL & HOSPITALITY

Consumer Services, Fast Moving Consumer Goods, Wholesale

ENERGY & UTILITIES

Electricity, Oil, Gas, Water, Waste Management & Environmental Services

HyperAutomation Cloud Accelerators

Ready to Use Pre-packaged Business Applications

HIGHLY SCALEABLE  -  MULTILINGUAL  BY DESIGN  -  MULTI BRAND ABLE  -  CCaaS READY

ENTERPRISE GRADE CUSTOMER SERVICE SOLUTION

Drive seamless customer experiences

With a unified service desk, service CRM, knowledge base and workflow automation.

Manage everything from one place

Connect customer data across multiple systems and intelligently present it to the agent on a single screen.

Break down workflow siloes

Go beyond simple ticketing with end-to-end case management that automates & streamlines processes.

Turbocharge your contact center

Automatically screen-pop customer data and cases when receiving a call, chat or e-mail.

CAPITAL PROJECTS

Manage people, processes and documents.

NETWORK CHANGES & REPAIRS

Manage customer cases, products & assets.

LAND USE PERMITS

Acquire & maintain permits, ensure compliance.

CUSTOMER SERVICE MANAGEMENT

Offer omnichannel personalized services.

TECHNICAL SERVICE MANAGEMENT

Track repairs, update documentation & GIS.

INCIDENT MANAGEMENT

Solve problems, investigate & approve changes.

LITIGATION MANAGEMENT

Streamline processes across all parties.

OMNICHANNEL CITIZEN SERVICES

Resolve constituents’ problems on any channel.

TAX & APPRAISAL APPEALS

Digitize & simplify taxation processes.

COMPLAINTS & DISPUTE RESOLUTION

Triage & assign complaints to the right resource.

WORKERS COMPENSATION CLAIMS

Connect the plaintiff, employer & agencies.

INVESTIGATIVE CASE MANAGEMENT

Ensure accountability & increase effectiveness.

PERSONALIZED POLICY SALES

Market and sale personalized offers.

FRAUD INVESTIGATIONS

Enabling investigators to assess all details.

MEMBER SUPPORT SERVICES

Provide branded services across all channels.

COMPLAINTS RESOLUTION

Diligently remediate a bad experiences.

ACCELERATED UNDERWRITING

Complete tracking of decision making processes.

PENSION FUND MANAGEMENT

End to end member and account management.

RETAIL BANKING SALES

Offer personal banking & financial services.

FRAUD MANAGEMENT

Open and resolve fraud cases consistently.

CUSTOMER SUPPORT

Manage proactive, personalized support.

COMPLAINT RESOLUTION

Resolve complaints quickly. Prevent escalations.

ACCOUNT OPENING

Onboard new customers quickly & effortlessly.

WEALTH MANAGEMENT CASES

Manage high-value customer offers and cases.

PERSONALIZED INSIDE SALES

Help sales have meaningful conversations.

WARRANTY CLAIM MANAGEMENT

Validate coverage, submit claims, track recovery.

CONSUMERS SUPPORT

Personalize support and predict needs.

COMPLAINTS RESOLUTION

Diligently remediate bad experiences.

RETURN & REFUND PROCESSING

Define eligibility and streamline approvals.

CUSTOMER LOYALTY MANAGEMENT

Manage customer statuses & satisfaction.

SUBSCRIBER ACQUISITION

Convert prospects to new subscribers.

FRAUD CASE MANAGEMENT

Administrate & resolve fraudulent cases.

TECHNICAL SUPPORT

Demonstrate service excellence all time.

COMPLAINT MANAGEMENT

Create & assign complaint cases to experts.

ACCOUNT ADMINISTRATION

Onboard new subscribers effortlessly.

BACK-OFFICE TASK MANAGEMENT

Manage all IMACD processes effortlessly.

Eccentex HyperAutomation Cloud Platform Features

CONNECTED EXPERIENCES

Out of Box System Integration Connectors Across the CX Ecosystem

FEDERATED AI SERVICES

Connected AI Capabilities to Leverage the Joint Power of World Leading AI Technologies

OMNICHANNEL CCAAS INTEGRATION

Native Connectivity to Leading CCaaS Platforms to Support Customer and Employee Engagements

A Visionary Leader on a Hypergrowth Trajectory

“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex

Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023

International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023

Latest News & Blogs

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