Do you use Genesys? See how ServiceJourney elevates your CX to new levels
Global brands & governments trust in us
to transform their enterprise systems, boost employee efficiency, and reduce costs throughout the entire organization.
Digitally Transform Your Enterprise
Handled a Day
Improvement in Customer Satisfaction
Capture all incoming customer data with omnichannel and manage them in a unified, feature-rich case management system. Automatically assign emails to the most suitable agents based on configurable criteria like language, brand or keywords found in the email body or customer segment. Better serve your customers with a solution that supports millions of monthly emails, interactions, and tickets.
Deploy the most urgent solution needs quickly — then scale up additional processes with enterprise-grade configuration tools. Our low-code drag and drop functionality allows non-technical staff to create seamless, end-to-end apps that can quickly adapt to business needs, decrease costs, and increase automation. For more complex use cases you can either have your IT team write custom code or allow our professional services team to create the right solution for your use case.
Customer Service - Finance
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Emergency Response - Ukraine
This solution is currently deployed in Kyiv (capital), Vinnitsa and Poltava.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
Easy steps to Success
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Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Forrester Wave™ Cloud-Based Dynamic Case Management
Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019