Do you use Genesys? See how ServiceJourney elevates your CX to new levels

Your work should be easy, see how you can boost efficiency and responsiveness with Task & Case Management.

Global brands & governments trust in us

to transform their enterprise systems, boost employee efficiency, and reduce costs throughout the entire organization.

Digitally Transform Your Enterprise

Decrease
Disputes

Emails
Handled a Day

Improvement in Customer Satisfaction

ServiceJourney

Capture all incoming customer data with omnichannel and manage them in a unified, feature-rich case management system. Automatically assign emails to the most suitable agents based on configurable criteria like language, brand or keywords found in the email body or customer segment. Better serve your customers with a solution that supports millions of monthly emails, interactions, and tickets.

Eccentex AppBase

Deploy the most urgent solution needs quickly — then scale up additional processes with enterprise-grade configuration tools. Our low-code drag and drop functionality allows non-technical staff to create seamless, end-to-end apps that can quickly adapt to business needs, decrease costs, and increase automation. For more complex use cases you can either have your IT team write custom code or allow our professional services team to create the right solution for your use case.

Industry Solutions

Compare our use-case specific industry solutions. Not finding what you’re looking for? Contact us.

Use Cases

Case Study

Customer Service - Finance

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Emergency Response - Ukraine

This solution is currently deployed in Kyiv (capital), Vinnitsa and Poltava. 

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Easy steps to Success

Upgrade your business today!

Recognized visionaries

Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Forrester Wave™ Cloud-Based Dynamic Case Management

Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.