Insurance

Low-code platform for digital insurers. Automate the back-office and provide exceptional member services. 

As new competition from insurtech and big tech affects the insurance landscape, we help keep you focused on your customers, not technology. Build exactly what you need. Fast.

Resolve customer issues end-to-end

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Digitize workflows with case management

You’re only as good as the tools you use. Connect all data systems and apply business process rules to digitize operations and allow your underwriters to deliver better results for customers.

Modernize on a single platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.

What can you make with AppBase

Underwriting Case Management

A single view of required underwriting information from all sources and complete tracking of the decisioning process, resulting in more accurate evaluation and pricing of risk.

Complaints Resolution

Diligently respond to customer complaints by automating tasks and leveraging omnichannel communication to prevent churn and keep your customers coming back.

Privacy Tracking & Compliance

Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.

Omnichannel Customer Service

Highlight agents’ open cases and next-best-actions based on interaction context. Provide consistent, context-aware service even as customers switch channels

360-Degree Csutomer View

Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.

Fraud Investigation

Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations.

Don’t let legacy technology
slow you down

Companies that handle quoting, claims and underwriting face the unique challenge of simultaneously handling thousands of member requests every day. Are the problems below holding you back?

Member data is spread out between isolated core systems, Excel/Access files, emails and shared folders.

Routine tasks like writing a common correspondence or pulling data about policies is done by hand.

Managers lack tools and real-time visibility to orchestrate work across multiple processes at once.

Talk to an expert today

The first step in appeals case management transformation is understanding your existing capabilities along with your vision.

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Back-Office

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.