End-to-end customer service under one platform
Personalized Inside Sales
Help sales reps have more meaningful conversations with a 360-degree customer view; surfacing individualized offers that’s based on their marketing, sales and support data.
Manage returns efficiently while reducing your processing and logistics costs. Define eligibility & logistics, integrate to billing/order systems and streamline approvals.
Diligently remediate a bad customer experience by routing them to an agent most skilled for the job, then prevent it from happening again with case management.
Streamline behind-the-scene workflows to ensure vendor are on-boarded, employee needs are fulfilled and retail locations are well maintained.
Cater to the omnichannel shopper
Today’s shoppers constantly switch between website, app, and in-store purchasing options. Ensure quality experiences by delivering consistent service across all channels.
Resolve customer issues quickly
Equip agents with order history and customer context to deliver scalable, yet personalized, customer service. Give customers the answers they want and need, now.
Route to the best agent. Globally.
Allow employees to work on what they do best by leveraging analytics to support retail and e-commerce customers, both local and global, across multiple products, languages, and time zones all from one help desk.
Don’t let point-solutions
slow you down
Simple customer requests are easily addressed by self-service tools and automation, meaning that agents must handle the more complex journeys.
Employees lose time tracking down the latest status of a request
Customer data hides inside legacy apps, Excel files and emails
IT struggles to update systems without breaking other ones
Get in touch with pros