Telecom & Media
Build a strong connection from the network to the customer with a unified platform.
It’s not about the latest phone or the fastest internet – it’s about providing the best customer experience. Build exactly what you need. Fast.
Keep your promise to your customer
Improve service operations by providing full visibility to the front, middle, and back offices. Add new applications, ensure collaboration, and workflows across your enterprise.
Boost employee bandwidth
Pull the right information into your agent’s desktop so they can deliver personalized support across any channel—with the right context about your customer.
Upgrade to a unified platform
Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.
What can you make with AppBase
Omnichannel Customer Service
Highlight agents’ open cases and next-best-actions based on interaction context. Provide consistent, context-aware service even as customers switch channels.
Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.
Route large volumes of tickets from all channels to the right people with the right language and technical skills. Ensure the best answer every time by showing agents the most useful knowledge base articles.
Privacy Tracking & Compliance
Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.
Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations.