AppBase for Energy & Utilities

Break organizational silos and streamline operations across power generation, transmission, distribution, and retail.

Digital utilities under one platform

Capital Projects

Manages people, processes, documents and approvals for construction and maintenance capital projects across all utility business units.

Land Use Permits

Acquire and maintain Right-of-Way permits and ensure environmental compliance. Generates legal documents and automatically triggers new documents when legal-sensitive data about transmission networks are changed.

Technical Service Requests

Track repairs done on pipes, collect proper documentation and initiate GIS updates. Help field engineers verify laboratory/sensor readings and recent repairs. Learn More.

Network Changes & Repairs

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more.

Customer Service

Encourage self-service with proactive, personalized support that predicts the customer’s needs. Offer seamless service and a completely branded experience on every channel. Learn more.

Incident Management

Quickly solve problems and propose, investigate and approve changes to maintain operational excellence. Collects documents and distributes tasks throughout the organization.

Modernize on a single platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.

Connect your world

Integrate with your database, API ecosystem or any systems of record easily, consuming the data and business logic to build modern interfaces enabling innovation.

Stay compliant anywhere

The more you can see, the more you can do. Securely connect all of your data and decide who can view what, and where.

Don’t let fragmented systems
impact asset uptime

Employees lose time finding people and information, getting approvals, and doing re-work and extra travel

Asset data gets lost inside legacy apps, Excel files, & emails, and extra work is required to locate it

IT struggles to update systems without breaking other ones because of the intricate integrations

Get in touch with pros

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.