The Eccentex Digital Business Platform empowers organizations to create Process Automation Excellence and stay competitive with continuous innovation. It is critical for businesses to automate and create efficient business processes and tasks, while also enabling human workers to be more productive. Eccentex Digital Business Platform combines all the features needed together to deliver powerful Dynamic Case Management (DCM), Robotic Process Automation (RPA),Business Process Management (BPM), Enterprise Document and Content Management (ECM), Data 360 Views, Omni-channel integration, Knowledge Base (KB), and Unified Desktop that helps organizations rapidly deliver modern business applications with optimum business processes that simply wows customers.
Eleven vendors were evaluated for the 2018 Forrester Wave™ Cloud-Based Dynamic Case Management across 11 different criteria. Eccentex was cited as a Strong Performer and is described as providing a flexible PaaS DCM Platform. Along with a marketplace of over 40 pre-built vertical and horizontal templates. Eccentex has established a handful of strategic partnerships, including Genesys. The low-code approach uses case setup screens, a visual designer for case procedures/tasks, data objects, and pages and forms, and bodes well for an emerging small and medium-size business (SMB) case market. Attractive PaaS and SaaS pricing helps as well, particularly as it includes ECM with capture support and document generation.
Gartner positions Eccentex in Visionaries quadrant of the October 2016 "Magic Quadrant for BPM-Platform-Based Case Management Frameworks." Gartner noted, "Visionaries align with Gartner's view of how a market will evolve, but they can have fewer proven capabilities and customers to demonstrate delivery against that vision. For vendors and customers, Visionaries often are seen as higher risk/higher reward. They often introduce new technology, services or business models, but may need to build financial strength, service and support, and sales and distribution channels.
Eccentex highlights its integrated solutions leveraging the industry-leading Genesys Customer Experience Platform
KMWorld lineups include more than 1,000 separate offerings, their committee further agreed that each company/product listed holds the promise for the marketplace—even if the marketplace has yet to realize it. more
Alex Stein, founder and chief strategy officer for Eccentex Inc., shares with GCN Technology how predictive analytics, case management solutions are vital to fraud investigation within both the public and private sectors
Eccentex Corporation, a recognized visionary leader in providing software-as-a-service (SaaS) applications and platform-as-a-service (PaaS) for Dynamic Case Management (DCM), launched Dynamic Case Management Template 3.0 for AppBase.
Eccentex announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the "Magic Quadrant" for BPM-Platform-Based Case Management Frameworks.
A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.
Companies now grasp the critical need to understand not only the changing dynamics of the modern workforce, but also how the technologies and underlying processes have also changed, creating new efficiencies in the workplace.