Omnichannel Customer Service Software
AppBase for Customer Service is a dynamic case management and Customer 360 platform to handle more than just simple ticketing
Email Help Desk
Leave the challenge of managing a slew of customer emails to ServiceJourney.
Knowledge Base
Encourage self-service by intelligently surfacing knowledge articles that are relevant to the journey.
Service Desk
Achieve true omnichannel - not multichannel - customer service.
Operational CRM
Consolidate data, processes, and events to create a single source of reliable informaiton.
Impress your customers with omnichannel
Provide consistent, context-aware service even as customers switch between phone, email, SMS, chat and social.
Empower employees with a 360-degree view
Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experiences.
Track journeys across the entire enterprise
A financial institution sees a 20% drop in disputes with the AppBase platform
The company uses AppBase to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.
Tame your email monster
Deploy quickly and continously improve
Recognized visionaries
Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Forrester Wave™ Cloud-Based Dynamic Case Management
Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019
Don’t let point-solutions
slow you down
Simple customer requests are easily addressed by self-service tools and automation, meaning that agents must handle the more complex journeys.
Employees lose time tracking down the latest status of a request
Customer data hides inside legacy apps, Excel files and emails
IT struggles to update systems without breaking other ones
Ready for the next step?
Read a case study
Start a free trial
Contact our sales team
Resources
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Customer Service
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Case Management
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
