Omnichannel Customer Service Software

AppBase for Customer Service is a dynamic case management and Customer 360 platform to handle more than just simple ticketing

Email Help Desk

Leave the challenge of managing a slew of customer emails to ServiceJourney.

Knowledge Base

Encourage self-service by intelligently surfacing knowledge articles that are relevant to the journey.

Service Desk

Achieve true omnichannel - not multichannel - customer service.

Operational CRM

Consolidate data, processes, and events to create a single source of reliable informaiton.

Impress your customers with omnichannel

Provide consistent, context-aware service even as customers switch between phone, email, SMS, chat and social.

Empower employees with a 360-degree view

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experiences.

Track journeys across the entire enterprise

Orchestrate diverse business processes — straight-through, human-assisted even unpredictable ones — across multiple channels and organization silos. Leverage business rules to automate at any step and connect with systems of record, applications and data sources.

A financial institution sees a 20% drop in disputes with the AppBase platform

The company uses AppBase to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.

Tame your email monster

Funnel and convert email addresses to tickets automatically, along with any replies or attachments, so you can focus on the customer and not your inbox.

Deploy quickly and continously improve

Configure and deploy a full range of applications — from ticketing apps to critical business systems — fast, right, and for the future on the award-winning AppBase Low-Code Platform.

Recognized visionaries

Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Forrester Wave™ Cloud-Based Dynamic Case Management

Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019

Don’t let point-solutions
slow you down

Simple customer requests are easily addressed by self-service tools and automation, meaning that agents must handle the more complex journeys.

Employees lose time tracking down the latest status of a request

Customer data hides inside legacy apps, Excel files and emails

IT struggles to update systems without breaking other ones

Ready for the next step?

Read a case study

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What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.