Task & Case Management Apps

Deploy the most urgent solution needs quickly — then scale up additional processes with enterprise-grade configuration tools

Enterprise-grade apps ready in just a few clicks 

Take advantage of the rich low-code features of the AppBase platform. Visual design tools, drag-and-drop, and custom code functionality for more advanced users are all available. Pull organization-wide data to extend or create data models specific to your business and build whatever level of complexity you want.

Case Management

Create various case types comprising their own workflows and fields. Surface the most relevant and actionable information during customer interactions.

Master Data Management

True-to-life data models; when data changes, employees can be immediately notified. Automatically generate configurable forms, pages, and search screens.

Integration Features

Transform your legacy data systems. With integrations and APIs, you can send case data to other systems, or allow other systems to push, update, or close work.

Document Management

Efficiently resolve cases with easy access to emails, paper documents, and digital files. Leverage rich features such as file versioning, indexing, conversion, and online viewing.

Drive productivity with automation

Orchestrate multiple business processes – straight-through, human-assisted or dynamic case management – across multiple channels and prganization silos. Configure APIs for other systems to consume data and business logic, integrate your databases or any other core systems. Leverage business rules to automate any step and connect with almost any system, database or cloud service.

Delight customers on their preferred channels

Today’s consumers demand services according to their individual preferences whenever, wherever and however they interact. Deliver fast and accurate service whether it’s sending a simple email, showing a complete customer profile to agents, or providing personalized next-best-actions. 

A financial institution sees a 20% drop in disputes with the AppBase platform

The company uses AppBase to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.

Feature-rich file & data management

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more. True-to-life models with tables, parent-child relationships, many-to-many linking and drill down views are all available in our drag and drop data model builder. Create pre-built filters with low-code by easily adding columns and search fields that query across case types, people, and related data objects.

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.