Never miss an email
Capture, triage and automate large volumes of emails across all your brands.
Inform your customers
Surface actionable knowledge articles most relevant to the customer’s journey.
Resolve every case
Go beyond simple ticketing with end-to-end case and task management.
Achieve a 360° customer view
Give agents a 360° view of the customer – tailored for service teams.
Seamless integration to Genesys
ServiceJourney is an AppFoundry Premium App that screen-pops the customer to an agent directly in the Genesys Workspace – eliminating the need for them to jump between applications.
Customizable to fit your service teams
Easily tailor ServiceJourney to work for you. Enrich the customer profile with external data, set up workflows for every type of request, add as many form fields as you’d like, and more.
True omnichannel, not just multichannel
Make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company — all without losing focus.
A financial institution sees a 20% drop in disputes with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.
Get an instant overview of every request
With a single click, agents quickly access the information they need to resolve customer requests. View account details, see steps taken, and what needs to be done next.
Increase visibility with dashboards
Real-time dashboards for contact center supervisors. Gain insights into where customer requests stand, bottlenecks, your team’s performance, and more.
View use cases, pricing, and more
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A consumer loan company sees 20% decrease in disputes
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