White Papers

From Eccentex and Others

Whitepaper Library

whitepapers_icon May, 4, 2017

Eccentex AppBase

Eccentex AppBase is an application development platform-as-a-service (PaaS) for Dynamic Case Management (DCM) designed to enable businesses of all sizes to rapidly design, develop and deploy process-centric web applications. AppBase provides the ability to integrate existing processes and centralize data.

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Revolution: How Knowledge Workers Adapt to New Rules

There was a time when the height of knowledge worker empowerment was the telephone and manila folders. Then came technologies like business process management, enterprise content management and customer relationship management to automate the more repetitive and structured tasks.

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Success Story: Complaints Case Management

Eccentex complaints management system helps the organization expedite case outcomes, reduce bottom-line costs, integrate departments and much more.

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Eccentex DCM Fast Facts

Eccentex Dynamic Case Management (DCM) platform AppBase helps businesses reduce costs, lower risk, increase compliance and improve customer service.

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Employing DCM for Successful Complaint Management

DCM enables successful complaint management, allows to run agile service processes and to overcome the challenges of the unpredictable business environment.

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The High Cost of Knowledge

This Delphi Group white paper takes a look at the impact of the changing world economy on knowledge work employment and organizations.

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Building with AppBase

Learn about the powerful capabilities of the AppBase platform and the ease of building single applications or application suites. AppBase is a Dynamic Case Management (DCM) platform that allows technical and non-technical users alike to design, develop, and deploy process-centric web applications.

whitepapers_icon May, 4, 2017

Top Issues Handling Complaints and the Path to Successful Complaint Management

Successful companies are serious about superior complaint management, and realize the benefits of providing outstanding customer service. Today, geographically distributed offices, a myriad of compliance rules, pressure to reduce costs, and the ease of customer defection all contribute to the critical need to maintain great customer interactions.

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