Eccentex AppBase is an application development platform-as-a-service (PaaS) for Dynamic Case Management (DCM) designed to enable businesses of all sizes to rapidly design, develop and deploy process-centric web applications. AppBase provides the ability to integrate existing processes and centralize data.
There was a time when the height of knowledge worker empowerment was the telephone and manila folders. Then came technologies like business process management, enterprise content management and customer relationship management to automate the more repetitive and structured tasks.
Eccentex complaints management system helps the organization expedite case outcomes, reduce bottom-line costs, integrate departments and much more.
Eccentex Dynamic Case Management (DCM) platform AppBase helps businesses reduce costs, lower risk, increase compliance and improve customer service.
DCM enables successful complaint management, allows to run agile service processes and to overcome the challenges of the unpredictable business environment.
This Delphi Group white paper takes a look at the impact of the changing world economy on knowledge work employment and organizations.
Learn about the powerful capabilities of the AppBase platform and the ease of building single applications or application suites. AppBase is a Dynamic Case Management (DCM) platform that allows technical and non-technical users alike to design, develop, and deploy process-centric web applications.
Successful companies are serious about superior complaint management, and realize the benefits of providing outstanding customer service. Today, geographically distributed offices, a myriad of compliance rules, pressure to reduce costs, and the ease of customer defection all contribute to the critical need to maintain great customer interactions.