Dynamic Case Management and Government Customer Service

Mar 10, 2015

A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.

Read the full article here: https://www.federaltimes.com/opinions/2015/03/02/dynamic-case-management-and-government-customer-service/

 

Social Commerce and Customer Service

As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our attention more than ever, as in its current meaning it is becoming an increasingly influential method of commerce. In some...

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The Three Ingredients for Handling Complex Service Requests

Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...

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Omnichannel customer service

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Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

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Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.