Dynamic Case Management and Government Customer Service

Mar 10, 2015

A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.

Read the full article here: https://www.federaltimes.com/opinions/2015/03/02/dynamic-case-management-and-government-customer-service/

 

The Three Ingredients for Handling Complex Service Requests

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