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Build vs Buy software decisions in the world of Digital Transformation

Build vs Buy software decisions in the world of Digital Transformation

by m G | Oct 22, 2021 | Blog, Purchasing

Are you considering a build-vs-buy decision for your SaaS software platform needs? If the answer is YES, we would like to offer simple four key factors to make your decision easier. Read on! Factor One: Control! Control has always been a top factor in making a...
The Three Ingredients for Handling Complex Service Requests

The Three Ingredients for Handling Complex Service Requests

by m G | Jun 2, 2021 | Blog, Customer Service

Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries

Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries

by m G | Jun 2, 2021 | News

LOS ANGELES, June 2, 2021 – Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive...
Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine

Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine

by m G | Mar 22, 2021 | News, Product Announcement

LOS ANGELES, March 22, 2021 /PRNewswire/ — Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs)...
Artificial Intelligence in B2B Tech: Machine Learning and Being Smarter Webinar

Artificial Intelligence in B2B Tech: Machine Learning and Being Smarter Webinar

by m G | Sep 24, 2020 | AI, Blog

Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
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About Eccentex

Eccentex delivers cloud-based Business Automation capabilities to customers of all sizes across all industries for customer service modernization, journey orchestration and back-office automation. Eccentex’s flexible and unified HyperAutomation Cloud platform empowers businesses to rapidly deploy, easily extend and effortlessly change business applications to meet their strategic goals and keep up with their ever-changing customer needs.

Throughout its history, Eccentex has delivered award-winning capabilities in Dynamic Case Management and Business Process Automation that leverage the power of Eccentex AI Services to help the world’s leading brands and government entities achieve breakthrough results quickly and easily. With Eccentex, businesses can achieve their Digital Transformation goals without sacrificing human centricity. Customers will enjoy the new automated process and self-service experiences while employees will be better motivated and freed up from repetitive tasks.

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