Last reviewed: September 15, 2026

Acceptance

This “Site”, (which includes all eccentex domains – including eccentex.com, eccentex.ai, and eccentex.io) is owned by Eccentex Corporation (“Eccentex”, “we”, “us”, “our”) and access is provided subject to this Privacy Notice.   Services made available by Eccentex through the Site and any software that could be made available to download within the Site or independent of the Site (the “Software”) is the copyrighted work of Eccentex or its suppliers. Your use of the Software is subject to your acceptance of the terms of this Eccentex Privacy Policy and the terms of the software license agreement, including any related Statements of Work, Order Forms or similar documents, that accompanies or is associated with your use of the Software (the “License Agreement”).  At Eccentex, we respect your need for online privacy and protect any information that you may share with us in an appropriate manner.  Our practice, as regards use of your information, is as set forth below.   If you do not agree to this Privacy Notice, we instruct you not use the Software or Site.

Information We Collect About You

By Using the Site, You Consent to Our Collection of Your Information. Eccentex is committed to protecting your privacy. You should be aware that we may collect information about you through your use of our Software or Site. Some of the information we collect may personally identify you. For example:

• You may provide registration information, such as your username, first and last name, mailing address, email address, language preference, country, and occupation, when using the Site to purchase or register a product, download software, participate in an online community or event, or subscribe to a newsletter. When registering to use the Software, we may store your registration information along with any information you have provided during previous visits as part of your personal profile.
• You may provide information in our online communities, such as posts or comments. This may occur when you invite others to join an online community or when you share a post or blog. For example, you may provide names and email addresses when sharing a post.
• You may provide transaction information when using the Site (e.g., purchasing or registering a product or requesting information), including your name, billing address, and payment information.
• Location, IP address, domain, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, viewing data, and other information collected in our log files through your use of the Software or elsewhere on the Site, which may be collected as a part of our analysis of your use of the Software and our Site.
• You may provide details concerning your usage such as time, frequency, duration and pattern of use, features used, amount of storage used or others.
• You may provide your resume (work history, contact information, education history, etc.) for consideration for employment.

Use of Your Information

We may use your information for the following purposes:

• To proceed with your registration and to make the Site or Software easier for you to use by not requiring you to enter your information more than once;
• To deliver or notify you regarding services or products that you request, purchase, or download;
• To help you quickly find products, services, or information;
• To notify you of product upgrades, special offers, updated information, and new services via email, phone, chat or other means;
• To respond to inquiries or to communicate with you, such as through welcome messages, newsletters, or direct marketing;
• To facilitate participation in our online communities;
• To perform market research or to conduct surveys unless you have requested that we not contact you for this purpose;
• To personalize the user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested;
• To send to you important notices informing you of changes to our policies, technical service issues related to a product or service, or other information that we believe to be material and essential to the use of the Software and our Site, services, and products;
• To enhance our marketing and to improve our Software, Site, services, and products;
• To consider you for employment, if you have provided information for such purpose; and/or
• To comply with legal requirements and to prevent activities that may violate our policies.

 

By Using the Software or Site, You Consent to Our Use of Your Information for These Purposes.

Financial Information

In case of services requiring payment, we may request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the cardholder and the last four digits of the credit card number.  Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of payment gateway service providers that we utilize.

Sharing of Your Information

We will not disclose your personal information outside of Eccentex except in limited circumstances, such as:

• We may share your personal information with other Eccentex companies and our business partners, when necessary, in order to support the uses mentioned above.
• We may hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases or postal mail, answering customer questions about products or services, and processing event registration. We will provide those companies with only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
• We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary (i) to conform to the edicts of the law or comply with legal process served on us, (ii) to protect and defend the rights or property of Eccentex, or (iii) to act in exigent circumstances to protect the personal safety of our users or the public.
• In the event that Eccentex is sold, transferred, merged, financed, or dissolved, in whole or in part, your personal information that we may possess may be sold, transferred, or otherwise disclosed as part of the transaction or proceeding, unless you instruct us not to do so.
• We may use a third-party service to host our online communities or to provide website analytics. We may also hire third parties to collect data or may purchase data from third parties, including renting email address lists for use in email campaigns. We will provide the same security and management options as set forth herein for data collected from our Software or Site, phone system, chat, social media, support portal, or other systems. However, you may encounter links to third-party sites (e.g., business partners) and, although a connection may be made to such sites, we are not responsible for their privacy policies and this Privacy Notice does not cover their practices.

We assure you that the contents of your account will not be disclosed or made available to anyone other than possibly to selected Eccentex personnel responsible for the management of data repositories who will be contractually restricted from disclosing or utilizing the data contained therein. 

Access to Your Information

We provide users of the Software with access to their personally identifiable information. Users may correct, update or remove any such personally identifiable information either through their Eccentex account or by contacting Eccentex Customer Support. Such changes may take up to 48 hours to take effect. Profiles created on our Software may be kept at different locations for different services; so you may have to review and update the information in multiple locations. You may also have the ability to view or edit some of your personal information collected through your use of the Site online. You may review and update this information or request deletions of any and all of your personal information at any time by contacting us at: https://www.eccentex.com/contact-us/

Security of Your Information

We are committed to protecting the security of your personal information and we honor your choices for its intended use.  We have implemented appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.  For example, your personal information is stored in password-controlled servers with limited access. Access to your name and email address is restricted to our employees who need to know such information in connection with our services and are bound by confidentiality obligations.  We make good faith efforts to provide the security measures necessary to keep the integrity and confidentiality of your information safe. However, no system can be completely secure and we do not guarantee that our security measures are impenetrable.

You also have a significant role in protecting your information. As an example, you should not share your password with anyone. If you believe that your password has been compromised, you should immediately change your password.

Cloud Security Policy

Eccentex’s Cloud Security Policy is incorporated into the Eccentex Terms of Use to describe the requirements for information security provided by Eccentex to you related to the provision of Eccentex Cloud Services. 

Definitions

For the purposes of this Eccentex Cloud Security Policy, the following defined terms shall have the meaning set forth below.

• Cloud Services: Eccentex’s Software made available to you through one or more cloud-based hosting environments maintained by Eccentex.
• Data Center: a data center where the Cloud Services environment is housed.
• Industry Standard(s): generally accepted cloud information security practices, and specifically SOC 2. Such standards may be updated from time to time by changes in applicable law and accepted industry practices.
• User: as an individual who (i) is authorized by you to use the Software and has been supplied a user identification and password(s) by you to access the Software for business purposes.

 

Security Program

• Security Standards. Eccentex has implemented and will maintain an information security program that follows generally accepted system security principles embodied in the ISO 27001 standard designed to protect your information, as appropriate to the nature and scope of the Cloud Services provided.
• Policies and Procedures. Eccentex will maintain appropriate policies and procedures to maintain the security of your information. These policies and procedures will be reviewed annually and updated as necessary.
• Change Management. Eccentex will use a change management process based on Industry Standards to ensure all changes to the Cloud Services environment are appropriately reviewed, tested, and approved.
• Data Storage and Backup. Eccentex will create backups of your information.  Your information will be stored and maintained solely in a Data Center with appropriate Server-Side Encryption (SSE) protections.  Backup data will not be stored on portable media.  Backups of your information will be protected from unauthorized access.
• Anti-virus and Anti-malware. Industry Standard anti-virus and anti-malware protection solutions are used on systems commonly affected by malware to protect infrastructure supporting the Cloud Services against malicious software, such as trojan horses, viruses, and worms.  Eccentex deploys File Integrity Management (FIM) solutions on all production systems, as well as robust monitoring of system access and command use.
• Vulnerability and Patch Management. Eccentex will maintain a vulnerability management program that ensures compliance with Industry Standards.  Eccentex will assess all critical vulnerabilities to the Cloud Services environment for access/vector complexity, authentication, impact, and integrity.  If the resulting risk is deemed to be “Critical” to your information by Eccentex, Eccentex will endeavor to patch or mitigate affected systems promptly.
• Data Deletion and Destruction. Eccentex will, and will ensure that sub-processors will, follow Industry Standard processes to delete obsolete data and sanitize or destroy retired equipment that formerly held your information.
• Penetration Testing. On an annual basis, Eccentex will conduct a vulnerability assessment and penetration testing engagement with an independent qualified vendor.  Issues identified during the engagement will be appropriately addressed within a reasonable time-frame commensurate with the identified risk level of the issue.

Product Architecture Security

• Logical Separation Controls. Eccentex will employ effective logical separation controls based on Industry Standards to ensure that your information is logically separated from other customer data within the Data Center.
• Firewall Services. Eccentex uses Azure Security Groups to protect the Cloud Services hosted on Microsoft Azure and similar methodologies on other hosting platforms utilized.  Eccentex maintains granular ingress and egress rules, and changes must be approved through Eccentex change management procedures.
• Intrusion Detection System. Eccentex has implemented intrusion detection across the Cloud Services environment.
• Data Connections between You and the Cloud Services Environment. All connections to browsers, mobile apps, and other components are secured via Hypertext Transfer Protocol Secure (HTTPS), Secure Real-time Transport Protocol (SRTP), Secure File Transfer Protocol (SFTP) and Transport Layer Security (TLS v1.2 or higher) over public Internet.
• Data Connections between the Cloud Services Environment and Third Parties. Transmission or exchange of your information with any Eccentex vendor will be conducted using secure methods (e.g. TLS 1.2, HTTPS, SFTP).
• Encryption Protection. Eccentex uses Industry Standard methods to support encryption of content at rest, with AES meeting FIPS 197, TLS 2 and above and SSE appropriate for the hosting environment.
• Logging and Monitoring. Eccentex will log security events from the operating perspective for all critical infrastructure utilized in providing Cloud Services to you. Eccentex will monitor and investigate events that may indicate a security incident.  

User Access Control

• Access Control. Eccentex will implement appropriate access controls to ensure only authorized Users have access to  the Cloud Services environment.
• Customer User Access. You are responsible for managing User access controls to the Software.   Cloud Services application password requirements are configurable by you for minimum length, minimum letters, minimum numerals, minimum special characters, password expiration, and minimum age.  You define user names and roles in the access permissions model.  You are entirely responsible for any failure to maintain the security of all usernames, passwords and other account information under your control.  Except in the event of a security lapse arising from gross negligence or willful action or inaction by Eccentex, you is entirely responsible for all use of the Cloud Services through your Users’ usernames and passwords, whether or not authorized by you, and all charges resulting from such use.  You will immediately notify Eccentex if you become aware of any unauthorized use of the Cloud Services.
• Eccentex User Access. Eccentex will create individual user accounts for each Eccentex employee or contractor that has a business need to access your systems within the Cloud Services environment.  The following guidelines will be followed regarding Eccentex user account management:
• User accounts are requested and authorized by Eccentex.
• Strong password controls are systematically enforced.
• Connections are required to be made via secure VPN using multi-factor authentication and strong passwords that expire every ninety (90) days.
• Session time-outs are systematically enforced.
• User accounts are promptly disabled upon employee termination or role transfer that eliminates a valid business need for access.

Business Continuity and Disaster Recovery

• Disruption Protection. The Eccentex Cloud Services environment is physically separated from Eccentex’s corporate network environment so that a disruption event involving the corporate environment does not impact the availability of the Cloud Services.
• Business Continuity. Eccentex will maintain a corporate business continuity plan designed to ensure ongoing monitoring and support services will continue in the event of a disruption event involving the corporate environment.
• Disaster Recovery. The Cloud Services platform takes advantage of the distributed nature of the infrastructure provided by Microsoft Azure and other hosting platforms utilized to enable full multi-site disaster recovery by operating in multiple availability zones, which are distinct locations that are engineered to be insulated from one another.

Security Incident Response

• Security Incident Response Program. Eccentex will maintain a security incident response program based on Industry Standards, which is designed to identify and respond to suspected and actual security incidents involving your Cloud Services environment.  The program will be reviewed, tested and, if necessary, updated on an annual basis.  
• Notification. In the event of a security incident or other similar event requiring notification under applicable law, Eccentex will notify you within twenty-four (24) hours and cooperate reasonably so that you can make any required notifications relating to such event, unless Eccentex is requested specifically by law enforcement or a court order to not do so.
• Notification Details. Eccentex will provide the following details to you regarding any security incidents: (i) date that the security incident was identified and confirmed; (ii) nature and impact of the security incident; (iii) actions Eccentex has already taken; (iv) corrective measures to be taken; and (v) evaluation of alternatives and next steps.
• Ongoing Communications. Eccentex will continue providing appropriate status reports to you regarding the resolution of the security incident and continually work in good faith to correct the security incident and prevent future such events.  Eccentex will cooperate, as reasonably requested by you, to further investigate and resolve the security incident.

Data Center Productions

• Eccentex contracts with Microsoft Azure and other hosting providers for the Cloud Services.  Security and compliance certifications and/or attestation reports for Microsoft Azure and other hosting platforms utilized must be obtained directly from the applicable third-party hosting services provider, which may require you to execute additional non-disclosure agreements.  Eccentex may facilitate certain documentation upon request to Eccentex.

Customer Data

• Ownership and License. As between you and Eccentex, you retain ownership of and all intellectual property rights in your information and grant to Eccentex a non-exclusive, non-sub-licensable (except to parties working on behalf of Eccentex), non-transferable, royalty-free license to access, process, store, transmit, and otherwise make use of the information as necessary to provide the Cloud Services and to otherwise fulfill Eccentex’s obligations under the License Agreement.
• Consents. You represent and warrant that you have obtained all consents necessary for Eccentex to collect, access, process, store, transmit, and otherwise use your information in accordance with the Agreement.
• Quality. You acknowledge that Eccentex has no control over the content or quality of information submitted to the Cloud Services.  You shall comply with all applicable requirements of integrity, quality, legality and other similar aspects in respect of your information.  Eccentex disclaims expressly any duty to review or determine the legality, accuracy or completeness of your information.

Cookies and Other Mechanisms

We use temporary and permanent cookies to enhance your experience of our services.

When you visit and browse our Software or Site, based on availability, we may collect personal data about you such as your name, contact information, and company details, and we use and share this data with certain vendors in order to provide certain functionality on our website and improve visitors’ experience, analyze which pages you visited, measure advertising effectiveness, and allow those vendors to improve their products and services.

A cookie is placed on your machine (if you accept cookies) or is read if you have visited our Site previously.  Temporary cookies will be removed from your computer each time you close your browser.  By selecting the ‘keep me signed-in’ option on Eccentex’s Site, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website.  All of this is done in accordance with applicable laws.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome) settings.  Each browser is different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics). While using the Site, we do not use this technology to access your personally identifiable information on the Site; it is a tool we use to compile aggregated statistics about Site usage. We may share aggregated Site statistics with our business partners but do not allow other companies to place clear gifs on the Site.

To ensure we are creating and publishing relevant content, we may use information collected from cookies and other mechanisms. We may use this information in aggregated form and use site-visitation statistics to improve our sites. If you choose to not have your browser accept cookies from our Site, you will be able to view the text on the screens.  However, you will not experience a personalized visit or be able to subscribe to the service offerings on our Site.

The Site may use the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors on our Site. It could mean that we advertise to previous visitors who haven’t completed a task on our site – for example, using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Eccentex website. Any data collected will be used in accordance with our own Privacy Notice and Google’s Privacy Notice.

Links From Our Website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.

Your Choice in Information Use

You may be required to register for our services by providing personal information. If you choose not to provide your personal information, we will be unable to provide the services to you. We may provide you with the option of not choosing a secret question and the answer to it. However, we may not be able to reset your password for you. We may also provide you with the option of opting out from receiving emails from us. However, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the Eccentex Privacy Policy.  In the event we decide to use your personal information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of the use of your personal information for those other purposes.

Transfer of Your Information Across Borders

Your information may be stored and processed in the United States or any other country in which Eccentex or its vendors maintain facilities. By using our Site or Software, you consent to any transfer, storage, or processing of information outside of your country. Several countries, including those in the European Economic Area, have established data protection laws and regulations that place restrictions on the transfer of personal information across country borders. We are committed to complying with all such applicable laws and regulations. However, when you use our Site or Software and provide such personal information, you should do so in compliance with the applicable data protection laws and regulations in your country.  In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your account.  Hence your files and data may remain on our servers even after deletion or termination of your account.

Children’s Information

In compliance with the Children’s Online Privacy Protection Act of 1998, Eccentex does not knowingly collect personal information from users who are under 13 years of age.  Because it is necessary to provide personal information in order to create an Eccentex account, we do not knowingly provide our services to persons below 13 years of age.

Modifications to the Privacy Policy

Eccentex may update and make changes to the Privacy Policy at any time. When we do so, we will also revise the date of this Privacy Policy. When we make material changes to the Privacy Policy, we will notify you by placing prominent notice on the Site.

California Privacy Rights

California law requires us to provide California residents with additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”).

Categories of Personal Information We Collect 

Throughout this Policy, we discuss in detail the specific pieces of information we collect from and about users of the Software or Site.  Below are the categories of personal information we may collect:

• Identifiers (such as name and title, contact details, and company name);
• Internet or other network or device activity (such as browsing history or app usage);
• Inference data about you; and
• Other information that identifies or can be reasonably associated with you.

Use of Categories of Personal Information

We may disclose the categories of personal information identified above for our operational purposes where the use is reasonably necessary and proportionate to achieve the operational purpose for which it was collected or processed, or for another compatible operational purpose.

Sale of Personal Information

The CCPA sets forth certain obligations for businesses that “sell” personal information.  Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity and have not engaged in such activity in the past twelve months (including that we do not “sell” the personal information of minors under 16 years of age).  We do share certain information as set forth in Sections 1 and 2 of this Policy and allow third parties to collect certain information about your activity, for example through cookies, as explained in our Cookie Policy.

Individual Rights

California law may provide you with certain rights and permit you to request the following:

• Provide you with the categories of personal information we have collected or disclosed about you in the last twelve months, the categories of sources of such information, the business or commercial purpose for collecting or selling your personal information, and the categories of third parties with whom we shared personal information.
• Provide access to and/or a copy of certain information we hold about you.
• Delete certain information we have about you.

You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use such services.

If would like to exercise any of these rights, please email us at legal@eccentex.com or send your written request to Eccentex Corporate Headquarters. You will be required to verify your identity before we fulfill your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

Subject to certain limits under California Civil Code § 1798.83, California residents may request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request, please contact us as specified at the beginning of this Privacy Policy.

California Online Privacy Protection Act Notice Concerning Do Not Track Signals

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not recognize or respond to browser-related DNT signals, as the industry is currently working toward a common approach to responding to DNT.

Nevada Privacy Rights

Nevada law requires us to provide certain Nevada consumers the ability to opt out of the “sale” of “personally identifiable information” as such terms are defined under Nevada law.  We do not engage in such activity; however, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing legal@eccentex.com. Once verified, we will maintain your request in the event our practices change.