ServiceJourney

Drive seamless customer experiences

With a unified service desk, service CRM, knowledge base and workflow automation solution.

Building blocks of great customer service

Email Help Desk

Capture, triage and automate large volumes of emails across all your brands or inboxes.

Knowledge Management

Surface the most relevant and actionable knowledge articles to the customer’s journey.

Customer Workflows

Capture, triage and automate customer requests from any channel.

Customer 360

Turbocharge CX with a 360° view of the customer – tailored for any service team.

Customer 360

Everything in one place

Connect customer data across multiple systems and intelligently present it to the agent on a single screen.

Dynamic Case Management

Silo-breaking workflows

Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.

A financial institution sees a 20% drop in complaints with ServiceJourney

The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.

Omnichannel Customer Service

Turbocharge your contact center

Automatically screen-pop real-time customer data when receiving a call, chat or email. Eliminate the need for agents to jump between different apps.

Knowledge Management

Always provide fast and accurate answers

Help customers find answers on their own, guide agents and provide a single source of truth across every department and team.

Enterprise-grade customer service

ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.

High volume

When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.

Multi-lingual

ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.

Multi-brand

Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.

Contact-center ready

Turbocharge your agents with real-time customer data right onto your contact center’s desktop. See an example with Genesys.

Resources

10 Unquestionable Benefits of BI

10 Unquestionable Benefits of BI

Business Intelligence (BI) systems are set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volume of data (business information) and transform it into actionable insights to make strategic and tactical business decisions....

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Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.