Extend customer service beyond the contact center and scale by
connecting people, functions, and systems

Never miss an email

Capture, triage and automate large volumes of emails across all your brands.

Keep customers in the know

Surface actionable knowledge articles most relevant to the customer’s journey.

Resolve every case

Go beyond simple ticketing with end-to-end case and task management.

Achieve a 360° customer view

Give agents a 360° view of the customer – tailored for service teams.

Customer 360

Everything in one place

Connect customer data across multiple systems and intelligently present it to the agent on a single screen – highlighting information and actions most relevant to the customer’s journey. That’s how you achieve a smarter 360-degree view.

Case Management

Silo-breaking workflows

Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across your entire company.

A financial institution sees a 20% drop in disputes with ServiceJourney

The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.

Omni-channel

Turbocharge your contact center

Automatically screen-pop real-time customer data when receiving a call, chat or email eliminating the need for agents to jump between different apps.

Knowledge Management

Always provide fast, accurate answers

Help customers find answers on their own, guide agents and provide a single source of truth for every department.

Enterprise-grade customer service

ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution that meet your unique needs.

High volume

When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.

Multi-lingual

ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.

Multi-brand

Provide consistent service across different brands and product lines regardless if you have dedicated teams for each or a more complex cross-functional structure.

Contact-center ready

Turbocharge your agents with real-time customer data right into your contact center’s desktop. See an example with Genesys.

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.