Drive seamless customer experiences
With a unified service desk, service CRM, knowledge base and workflow automation solution.
Building blocks of great customer service
Email Help Desk
Capture, triage and automate large volumes of emails across all your brands or inboxes.
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Capture, triage and automate customer requests from any channel.
Turbocharge CX with a 360° view of the customer – tailored for any service team.
Everything in one place
Connect customer data across multiple systems and intelligently present it to the agent on a single screen.
Dynamic Case Management
Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.
Omnichannel Customer Service
Always provide fast and accurate answers
Help customers find answers on their own, guide agents and provide a single source of truth across every department and team.
Enterprise-grade customer service
ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.
When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.
ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.
Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.
Challenges in Pension Fund Management are embedded in almost every policy and procedure due to highly customized services and individual member requirements. Complexity of processes can decrease operational efficiency and harm the Customer Experience, but you can...
Business Intelligence (BI) systems are set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volume of data (business information) and transform it into actionable insights to make strategic and tactical business decisions....
The financial services industry is constantly evolving, with new regulations and technologies emerging all the time. This creates a challenge for financial services companies, which need to ensure their systems and processes are secure, compliant, and fraud resistant....
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