ServiceJourney
Drive seamless customer service
With a unified service desk, service CRM, knowledge base and workflow automation solution.
Shortcuts to great customer service
Email Help Desk
Capture, triage and automate large volumes of emails across all your brands or inboxes.
Knowledge Management
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Customer Workflows
Capture, triage and automate customer requests from any channel.
Customer 360
Turbocharge CX with a 360° view of the customer – tailored for any service team.
Customer 360
Everything in one place
Connect customer data across multiple systems and intelligently present it to the agent on a single screen – highlighting the most relevant information and actions to the customer’s journey. That’s how you achieve a smarter 360-degree view.
Case Management
Silo-breaking workflows
Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.
Omnichannel
Turbocharge your contact center
Automatically screen-pop real-time customer data when receiving a call, chat or email — eliminating the need for agents to jump between different apps.
Knowledge Management
Always provide fast and accurate answers
Help customers find answers on their own, guide agents and provide a single source of truth for every department and team.
Enterprise-grade customer service
ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.
High volume
When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.
Multi-lingual
ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.
Multi-brand
Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.
Contact-center ready
Turbocharge your agents with real-time customer data right onto your contact center’s desktop. See an example with Genesys.
Resources
3 Risks of Legacy Systems and Manual Processes in Financial Services
The financial services industry is constantly evolving, with new regulations and technologies emerging all the time. This creates a challenge for financial services companies, which need to ensure their systems and processes are secure, compliant, and fraud resistant....
3 Benefits of Using Process Automation to Improve CX
Today's customers expect a seamless and efficient experience across all touchpoints. Process automation can help businesses deliver on these expectations by automating repetitive tasks, improving accuracy, and reducing wait times. Here are three of the best outcomes...
The Power of AI and HyperAutomation in Customer Service
In today's digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where the...
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