How Case Management Can Maximize Investment in ERP Systems

Jul 14, 2022

Becoming a more agile organization

Corporations worldwide are constantly being introduced to new requirements that change the way they conduct business with their customers, partners, consumers, and anyone else considered a touchpoint. Change is driven by so many outside forces it is hard to keep up and focus on what is often core – increasing business value while improving customer satisfaction. Some changes are imposed by the government like meeting new regulations and standards, and not meeting these can be quite expensive. Others are imposed internally to ensure repeatable processes are followed. Customers demand changes to ensure the buying experience is optimal and businesses need to maintain superiority over the competition. Change is even driven by technology such as integration with social media and other preferred channels.

Challenges of ERP systems

Enterprise Resource Planning (ERP) systems are very complex and unfortunately, not very adaptable to change. Most organizations have invested extensive time, effort, and capital implementing their core business systems to drive internal efficiency, compliance, and customer satisfaction. However, in an ever changing business environment, modifying ERP systems to keep up with requirements, processes, and technology changes is expensive and time consuming. Often, even a simple change to an Enterprise application can take up to six months to complete due to the controls, inflexibility, customizations, and other factors that bog down the introduction of simple modifications. This leads to workarounds and other inefficiencies or even non-compliance with new regulations.

Case Management & ERP

To effectively adapt to changing business process and customer demands, leading organizations are leveraging case management solutions to leverage existing processes and data while using cloud delivery, social media, and mobile capabilities to extend access to their ever-changing population of systems and users. Case management extends processes and provides an enhanced user experience while incorporating key data from ERP systems. Eccentex AppBase provides a flexible, adaptable case management platform that enables automation of variable business processes, drag-and-drop app design, and omnichannel delivery.

Using a combination of ERP and Case Management, leading organizations deliver:

  • Secure access for customers, partners, and employees to data through multiple channels
  • Flexibility to automate new processes in days/weeks instead of months/years driving down the cost of evolution of existing systems.
  • Configurable process flows, business objects, rules, user interfaces, dashboards, etc.
  • Real time access to data from multiple back-end systems.
  • Automation of case work that may have variable processes while maintaining auditing, compliance, and efficiency.

 

AppBase is an enabling technology to improve the relevant business experiences, not a replacement solution. The marriage of ERP and AppBase allows organizations to maximize their investment in their ERP systems, while staying current with customer and technology demands. Contact us with any questions.

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