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HyperAutomation Cloud

Document Workflows

Automatically capture, scan, and process files from multiple channels right onto your system

AI-Assisted Document Workflows by Eccentex

54% of office professionals have said that they spend more time searching for files across numerous online filing systems than responding to emails and messages.

The Problem

  • Employees waste time searching for files stored on shared drives, personal folders, phones and emails.
  • Standard contracts and letters are drafted with copy-paste instead of generated with pre-filled content.
  • Too many repetitive tasks due to lack of automation and integration.

The Solution

Eccentex HyperAutomation Cloud Document Workflows come with enterprise-grade document management capability that gives employees instant access to all case and task-related content. The AI Assisted automation tools further improve efficiency and productivity.

Eccentex | Low-Code Platform

Major Business Benefits

Designed for case management

Documents are automatically linked to cases and tasks, not just another shared folder.

 

Reduced manual work

Automation and workflows remove repetitive tasks and eliminate errors.

 

Better compliance

Legal files, evidence and communications are centrally managed and access-controlled.

 

All case documents at your fingertips

Give your team instant access to the files and documents related to their work – eliminating time wasted searching across file shares and emails.

Allow them to organize their documents on the way how it is the most effective and efficient for them. Let them tag, markup, copy, archive, version control their case or task attached documents. 

 

document management

Use Eccentex AI services for organizing content instantly

Apply artificial intelligence to organize unstructured data and to automate the extraction of all necessary information regardless from the documents format.

Route documents together with the cases. Notify stakeholders about document related works and assist them in the next steps.

 

Document Workflows

Major capabilities you need to run your customer service department efficiently

 

Enterprise-Grade Search

Search for all mentions of a specific phrase or customer across all documents and emails.

 

Large File Support

Upload and download large video files, massive documents and multi-layered CAD files.

 

Workflow Automation

Manage all document related processes from manual approvals to automated reminders.

 

Case Management

Keeps files organized in cases and tasks instead of complex shared folders.

 

Security

Limit access to documents based on permissions and relevance to their work.

 

Email Capture

Capture emails, their attachments and metadata, and then auto-index them.

 

Eccentex | Low-Code Platform

Document Templates

Generate Word documents, emails, PDFs, and other content using internal and external data.

 

Document Annotations

Online support for annotating, redacting, commenting and stamping PDFs.

 

Character Recognition (OCR)

Convert hand-filled forms or images into searchable documents that can recognize forms, read hand-writing and auto-index.

 

High-Volume Barcoding

Scan multi-page documents right into a case or leverage high-volume scanning by separating packets with barcodes.

 

Turbocharge the work in your workflow

Workflow automation lets you eliminate repeated work – from simple tasks to sophisticated processes. With extensive triggers and bots, you can streamline approvals, standardize customer onboarding and accelerate reviews.

Need to send an automated copy of the document to a customer, no problem. 

Allow customers, partners, contractors to get access to their file, upload / revise content, update old files or get announced when a task related to their documents is on due.

 

Sending email

Find files fast - even on paper based documents

Each user has specific document permissions that allows them to find the documents they need. Eccentex Document Workflows allow you to search contents inside in PDF, Word, Text files even inside scanned documents.

The document is already archived but you still need to search and find something inside them? No Problem, Eccentex Document Management can give you access to already archived content as well. 

AI-Assisted Case Management Automation for any Industry

 

Our products are capable of adapting to many use-cases, ranging from complex to simple
and low-volme to high-volume. Here are some of our specialities.

Dynamic Case Management for Financial Services

Automate and optimize your banking, insurance, and financial services processes such as Mortgage Application, Claims Processing, Wealth Management, Dispute Resolution, and more.

Reduce the need for manual intervention and enable better CX even through complex processes.

Dynamic Case Management for Government & Public Sector

Provide a comprehensive insights across all citizen management processes and tasks regarding Justice Cases, Eligibility Verification, Investigations and Complaints Handling.

Enable your organization to identify and resolve issues and make data-driven decisions.

Dynamic Case Management for Consumer Markets

Automate Customer Service, Fulfillments, Leads and Loyalty Management processes across your entire value chain. Capture customer leads, assign opportunities and prioritize delivery based on your value segmentation.

Treat all your customers like VIPs!

 

Enterprise-grade content management

Customers choose Eccentex because it’s the power they want with the flexibility they need.

Easy connectivity

Quickly connect Eccentex apps to external systems – sync data, invoke actions and deploy custom APIs.

Power to scale

Execute your strategy on a platform that can handle global scale and volumes, powered by our Microsoft Azure cloud.

Flexible setup

Powerful low-code tools that non-technical people love combined with developer-level extensibility to meet exact needs.

OpenText ready

Use Eccentex alongside OpenText so you can centrally access case documents that reside in different repositories.

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.