Products

The Eccentex ecosystems of enterprise solutions
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AppBase Platform

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity.

Low-code app development ➔

Deploy the most urgent solution needs quickly — then scale up additional processes with enterprise-grade configuration tools.

Case management ➔

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

Omnichannel Service Desk ➔

The all-in-one service desk that helps you track and resolve all customer inquires.

Email Help Desk ➔

Capture, triage and resolve service requests from numerous inboxes and brands.

Knowledge Base ➔

Encourage self-service by intelligently surfacing knowledge articles that are relevant to the journey

Genesys Integration ➔

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center.

Industry Solutions

Applications designed by industry experts and used by leading organizations.

Technical Service Management (TSM) for Energy ➔

Software to manage all planned, ongoing and completed asset-related service requests

Case Management for Appraisal Appeals ➔

A comprehensive solution for handling thousands of litigations on a single platform.

Emergency Response & Incident Management ➔

Unified solution to coordinate single-agency or multi-agency 911 & 112 incidents

Consulting and Hosting

The right team and technology to help you on your digital transformation journey

Professional Services ➔

Our solution experts work with you to configure, migrate and support your digital transformation.

AppBase Cloud ➔

For the fastest ROI, run in our Eccentex Cloud powered by Microsoft Azure; from POC to production.

Training ➔

Learn to configure mission-critical applications, support existing ones and plan your future.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.