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Energy & Utilities

Break organizational silos and streamline operations across power generation, transmission, distribution, and retail.


Achieve new levels of trust with omnichannel solutions that drive customer loyalty and power new revenue streams.

Public Sector

Create a citizen-focused organization with solutions that connect agencies, adapt to change and provide actionable insights.


Elevate the policyholder experience and protect your members’ health, property, and business with AppBase solutions.


Succeed in the 5G and Edge world that drive new operational needs, business models and customer expectations.


Give shoppers and consumers an elevated omnichannel customer experience with retail solutions that fuel your digital transformation.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.