Low-Code Platform for Customer Service &
Back Office

Simple Journeys. Complex Journeys. And everything in between.

So what brings you here today?

Customer Service Apps

Extend service beyond the contact center and scale by connecting people, functions and systems

Back-Office Apps

Deliver enterprise-grade apps quickly and accelerate innovation and improve productivity

Customer-centric apps

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Case-centric apps

Orchestrate consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations.

Asset-centric apps

Remove data silos and get accurate and complete information about your assets, products, people, and workflows associated with them.

A financial institution sees a 20% drop in disputes with AppBase

The company uses AppBase to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.

Recognized visionaries

Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Forrester Wave™ Cloud-Based Dynamic Case Management

Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019

Ready for the next step?

Read a case study

Start a free trial

Contact our sales team

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.