Do you use Genesys? See how ServiceJourney elevates your CX to new levels

Low-Code Platform for Customer Service & Case Management

Simple Journeys. Complex Journeys. And everything in between.

So what brings you here today?

Customer Service

Extend service beyond the contact center by connecting people, functions and systems

Case Management

Deliver enterprise-grade apps on our low-code, cloud-native process automation platform

Customer-centric apps

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Case-centric apps

Orchestrate consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations.

Data-centric apps

Remove data silos and get accurate and complete information about your assets, products, people, and workflows associated with them.

A financial institution sees a 20% drop in disputes with ServiceJourney

The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.

Recognized visionaries

Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Forrester Wave™ Cloud-Based Dynamic Case Management

Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019

Ready for the next step?

Read a case study

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Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.