Do you use Genesys? See how ServiceJourney elevates your CX to new levels
Low-Code Platform for Customer Service & Case Management
Simple Journeys. Complex Journeys. And everything in between.
So what brings you here today?
Customer Service
Extend service beyond the contact center by connecting people, functions and systems
Case Management
Deliver enterprise-grade apps on our low-code, cloud-native process automation platform
Customer-centric apps
Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.
Case-centric apps
Data-centric apps
Remove data silos and get accurate and complete information about your assets, products, people, and workflows associated with them.
A financial institution sees a 20% drop in disputes with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back-office.
Recognized visionaries
Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Forrester Wave™ Cloud-Based Dynamic Case Management
Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019
Ready for the next step?
Read a case study
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Resources
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Customer Service
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Case Management
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.