March, 1, 2020

Eccentex releases the ServiceJourney Suite for seamless customer service

Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journeys despite increasing complexity and rising end-customer expectations remains a problem for companies and governments. Most large organizations have implemented a patchwork of contact center infrastructure to handle interactions, business process management to handle journeys, as well as customer relationship management systems to try to create a customer engagement center but they remain burdened by the lack of integration, the difficulty in making changes, and the requirement for expensive professional services.

February, 25, 2020

Eccentex reacts to COVID-19 with a quick-start program

Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer requests, policy changes, new claim requirements, and new form processing.

December, 13, 2018

Emergency Response Incident Management Solution based on Eccentex Dynamic Case Management recognized with award sponsored by BPM.com and WfMC

The Emergency Response Incident Management Solution implemented by Eccentex Corporation reduces response time to incident and treatment in half. The time of arrival was reduced to less than 10 minutes in the city, where the majority of incidents occur, and 20 minutes in rural areas. The true benefit is saving lives, with survival rates for out-of-hospital critical care treatments improved by over 22%.