Unified customer service apps

AppBase is a low-code platform for resolving issues end-to-end.
From customer service to back-office.

So what brings you here today?

Modernize your customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Modernize your back-office

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

AppBase is a unified platform to power your digital transformation

Customer-centric apps

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Case-centric apps

Orchestrate consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations.

Asset-centric apps

Remove data silos and get accurate and complete information about your assets, products, people, and workflows associated with them.

A financial institution sees a 20% drop in disputes with AppBase

The company uses AppBase to drive excellence in customer care, streamlining customer service with case management that connects the front, middle anc back-office.

Recognized visionaries

Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Forrester Wave™ Cloud-Based Dynamic Case Management

Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019

Ready for the next step?

Read a case study

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AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Back-Office

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.