Eccentex Launches New Dynamic Case Management Template for AppBase

Apr 7, 2015

LOS ANGELES, April 7, 2015 /PRNewswire/ — Eccentex Corporation, a recognized visionary leader in providing software-as-a-service (SaaS) applications and platform-as-a-service (PaaS) for Dynamic Case Management (DCM), launched Dynamic Case Management Template 3.0 for AppBase.

The focus in this release is giving the Knowledge Worker powerful tools to make adaptive, ad-hoc decisions on an individual Case level. Real-time dashboards, “similar cases” functions, proactive alerts, and bottleneck monitors give users the complete picture of the Case. Ad-hoc tasks, collaboration channels, and in-flight logic changers provide true Dynamic capabilities so that Knowledge Workers can react effectively.

DCM Template 3.0 also introduces improved People management with visual escalation paths for different types of cases and teams. The Template provides an easy way to manually or automatically assign the right people based on work load, skill set, teams, location and almost any other factor, and manages the ability to collaborate with external people.

This set of features is in addition to the previous features of DCM Template 2.0, which include comprehensive document management, internal and external people management, inbound/outbound communication channels, and portals.

“We are excited to see how our new DCM Template will help organizations further reduce the time and costs in deploying complex case management applications,” said Alex Stein, Chief Strategy Officer and Founder of Eccentex. “Additionally, this template will allow the average user to conduct more effective case investigations and reach better case outcomes through enhanced communication, collaboration, and adaptive case management tools.”

AppBase Application Templates provide pre-built functionality to accelerate development of enterprise Case Management applications by business analysts, rather than seasoned developers. These Business Analysts configure procedures, SLAs, people and custom forms using visual tools rather than coding. The Business Analyst also decides how flexible or rigid a procedure is for each type of Case.

About Eccentex

Eccentex offers governments and highly regulated organizations cloud-based dynamic case management platforms to build customizable, on-demand (SaaS) dynamic case management applications. The company’s AppBase (DCM PaaS in the cloud), AppTemplates (templates for incident management, investigations and service request solutions) and AppLibrary (out-of-the-box DCM applications) give enterprises the flexibility and scalability they require for virtually any case management needs. Eccentex is revolutionizing the way constituent, knowledge worker and management expectations are being met by delivering better results through universal access to execute tasks when, where and how they are needed, in order to achieve customer satisfaction, while maintaining corporate governance and compliance requirements.


Customer360 eBook: Breaking Down Silos in Customer Management

As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time.  Enter Eccentex ServiceJourney.A customer service solution that provides a full 360-degree end-to-end view of a customer’s...

read more

What is an email help desk?

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...

read more

A Smart Factory Needs Smart Solutions

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

read more

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.