20% reduction in disputes tickets after the first year

Transforming customer service through case management

A large financial company sees significant efficiency gains within their contact center, reducing costs and customer complaints

They faced a significant challenge: they were introducing a series of new products for its tech-savvy consumers. But customer support relied on monolithic legacy systems that weren’t flexible enough to handle the new offering or meet customer expectations — and that wouldn’t comply with new government regulations.

Read their story

AppBase for Customer Service is a dynamic case management and Customer 360 platform for more than simple ticketing

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Product Capabilities Overview

AppBase is a comprehensive platform for case management, automation, forms and more. 

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Back-Office

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.