20% reduction in disputes tickets after the first year

Transforming customer service through case management

A large financial company sees significant efficiency gains within their contact center, reducing costs and customer complaints

They faced a significant challenge: they were introducing a series of new products for its tech-savvy consumers. But customer support relied on monolithic legacy systems that weren’t flexible enough to handle the new offering or meet customer expectations — and that wouldn’t comply with new government regulations.

  • $3 million savings after the first year of production
  • 200 agent reduction in the contact center workforce within the first year
  • 20% drop in complaint tickets within the first year
  • 6% reduction in contact center costs after the first year of production

Read their story



What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Product Capabilities Overview

AppBase is a comprehensive platform for case management, automation, forms and more. 

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.