Customer Story – Ukraine 103

Emergency Response & Incident Management


Ukraine Ministry of Health


Public Sector


Emergency Response

Products and Services

Eccentex ERIM
Eccentex Professional Services



This solution is currently deployed in Kyiv (capital), Vinnitsa and Poltava. The case study below is for the first city, Vinnitsa.

The Vinnitsa EMD Center (VEMC) is a comprehensive emergency service and major public safety agency in the Vinnitsa region of Ukraine. They employ over 1,700 people in the emergency medical care system, which includes 248 doctors, 803 paramedics and many supporting staff. Their ambulance fleet consists of 210 cars which help VEMC service more than 1,460,000 citizens.

Eccentex implemented an Emergency Response Incident Management (ERIM) Solution, leading to a reduction in response time and time-to-treatment by a factor of two. Now, the time of arrival is less than 10 minutes (89.7%) in the city and less than 20 minutes (88.6%) in rural areas. Survival rates for out-of-hospital critical care treatments also increased to 23% (compared with 0.8% before).

In 2017 the agency:

  • Processed more than 1,000,000 calls
  • Registered up to 420,505 emergency incidents
  • Performed up to 270,755 out-of-hospital treatments

Eccentex ERIM provides two major case types: incidents and service requests (transportation, blood delivery and non-emergency care). The solution can be easily configured to implement changes to Case Types, business rules, and forms, which allowed the organization to adjust to new demands quickly.


The solution received the “2018 WfMC Award for Excellence in Business Transformation” by and the Workflow Management Coalition.


The award was handed to Eccentex by Keith Swenson, VP of R&D at Fujitsu America.

5,500 total users - (700 concurrent)

600 vehicles

8 million citizens across 3 major geographical regions

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