AI Agents Enabled Case Applications
That Reduce Human Burden, Not Control
Accelerate time-to-resolution while maintaining transparency and trust
Create your own Business Applications and establish your Hybrid Workforce to accelerate time-to-resolution and improve CX.
Are you a Genesys User?
We have a special solution designed for Genesys Contact Center as a Service users.
Enhance your BackOffice operation and Work Distribution capabilities with Eccentex Intelligent Work Automation add-on to Genesys Cloud CX.
AI-Enhanced Business Automation solutions
for all verticals
From intake to resolution, Eccentex Agentic AI augments every step of your business process without sacrificing human control

Engagement Automation
Front Office Automation
Back Office Automation
Eccentex HyperAutomation Cloud
offers pre-installed Business Automation solutions to transform you to an AI-Enabled Entrerprise

Platform Services & Development Tools
Development Tools
Use No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform
Integration Services
Connect your customers omnichannel journey across the entire CX Ecosystem with out-of-box adaptors
AI / GenAI Services
Leverage the joint power of cross-platform AI services to better engage your customers and employees
Vertical Accelerators
Start from an 80% reusable vertical template to develop your business applications 10x faster
Low-code Application Studio
Enhance your GenAI built Business Applications with a No-Code / Low-Code Application Designers
Prowen Customer Success



















By implementing HyperAutomation Cloud, our customers typically achieving …
%
Shorter Time to ROI
%
Faster Case Resolution
%
Drop in Complaints
%
Reduction in Manual Work
HyperAutomation Cloud for Industries
Tailored Solutions for Vertical Use Cases
Government & Public Sector
Insurance & Pension Funds
Banking & Financial Services
Technology & Telecom
Retail, Travel & Hospitality
ENERGY & UTILITIES
HyperAutomation Cloud Accelerators
Ready to Use Pre-packaged Business Applications
CAPITAL PROJECTS
NETWORK CHANGES & REPAIRS
LAND USE PERMITS
CUSTOMER SERVICE MANAGEMENT
TECHNICAL SERVICE MANAGEMENT
INCIDENT MANAGEMENT
LITIGATION MANAGEMENT
OMNICHANNEL CITIZEN SERVICES
TAX & APPRAISAL APPEALS
COMPLAINTS & DISPUTE RESOLUTION
WORKERS COMPENSATION CLAIMS
INVESTIGATIVE CASE MANAGEMENT
PERSONALIZED POLICY SALES
FRAUD INVESTIGATIONS
MEMBER SUPPORT SERVICES
COMPLAINTS RESOLUTION
ACCELERATED UNDERWRITING
PENSION FUND MANAGEMENT
RETAIL BANKING SALES
FRAUD MANAGEMENT
CUSTOMER SUPPORT
COMPLAINT RESOLUTION
ACCOUNT OPENING
WEALTH MANAGEMENT CASES
PERSONALIZED INSIDE SALES
WARRANTY CLAIM MANAGEMENT
CONSUMERS SUPPORT
COMPLAINTS RESOLUTION
RETURN & REFUND PROCESSING
CUSTOMER LOYALTY MANAGEMENT
SUBSCRIBER ACQUISITION
FRAUD CASE MANAGEMENT
TECHNICAL SUPPORT
COMPLAINT MANAGEMENT
ACCOUNT ADMINISTRATION
BACK-OFFICE TASK MANAGEMENT
Latest News & Blogs
How AI-Driven Case Management Elevates Customer Service
We all know leveraging AI and automation can revolutionize service operations by enhancing efficiency and effectiveness while saving time and effort. Here’s how you do it!