Eccentex Blog

The latest from Eccentex
What is an email help desk?

What is an email help desk?

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...

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A Smart Factory Needs Smart Solutions

A Smart Factory Needs Smart Solutions

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

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Total Cost of Ownership (TCO)

Total Cost of Ownership (TCO)

When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly changing business environment.  The concept of Total Cost of Ownership was popularized by business analysts in the 1990s...

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Top Customer Service Metrics to Measure

Top Customer Service Metrics to Measure

In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive excellent customer service. If they’re unhappy, they’ll take their business elsewhere. Perhaps worse, they’ll post...

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Taking advantage of the Genesys agent desktop

Taking advantage of the Genesys agent desktop

The customer service experience should be smooth and painless. Agents need to move through their work efficiently, with as few unnecessary interruptions as possible. Ideally, an agent should be able to solve the problem in front of them quickly and easily. That’s the...

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Why Developing an MVP Should Be Done With Low-Code No-Code

Why Developing an MVP Should Be Done With Low-Code No-Code

In today’s business world, speed is critical. And getting applications up and running as quickly as possible by deploying a minimum viable product (MVP) provides a definite advantage. To maximize the deployment speed of MVPs, smart startup leaders are leveraging...

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Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.