Eccentex Blog
The latest from Eccentex
Social Commerce and Customer Service
As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our attention more than ever, as in its current meaning it is becoming an increasingly influential method of commerce. In some...
Eccentex Hires John Cunningham To Drive Growth In Energy And Utilities
LOS ANGELES, Calif. – June 21, 2021 – Eccentex, a leading low-code platform and omnichannel software company, announced today the appointment of John Cunningham as Director of Business Development for Energy and Utilities. John’s focus is to work with our strategic...
The Three Ingredients for Handling Complex Service Requests
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries
LOS ANGELES, June 2, 2021 - Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive...
Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine
LOS ANGELES, March 22, 2021 /PRNewswire/ -- Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs)...
Artificial Intelligence in B2B Tech: Machine Learning and Being Smarter Webinar
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
Eccentex reacts to COVID-19 with a quick-start program
Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer...
Eccentex Cited as ‘Strong Performer’ by Independent Research Firm
LOS ANGELES, CA — February 28, 2016 — Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, today announced it has been positioned as a Strong Performer by Forrester Research Inc. in its report, The Forrester Wave™:...
