Eccentex Blog
The latest from Eccentex
The Three Ingredients for Handling Complex Service Requests
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries
LOS ANGELES, June 2, 2021 -- Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive...
Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine
LOS ANGELES, March 16, 2021 /PRNewswire/ -- Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs)...
Artificial Intelligence in B2B Tech: Machine Learning and Being Smarter Webinar
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journeys despite increasing complexity and rising...
Eccentex reacts to COVID-19 with a quick-start program
Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer...
Eccentex Cited as ‘Strong Performer’ by Independent Research Firm
LOS ANGELES, CA — February 28, 2016 — Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, today announced it has been positioned as a Strong Performer by Forrester Research Inc. in its report, The Forrester Wave™:...
Gartner Positions Eccentex in Visionaries Quadrant for BPM-Platform-Based Case Management Frameworks
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ -- Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the...
Eccentex Exhibits at Genesys G-Force 2016 Customer Engagement Conference
CULVER CITY, Calif., Sept. 28, 2016 /PRNewswire/ -- Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, will demonstrate its new Genesys-enabled omniprocess platform solution at G-Force 2016, the industry's marquee...
