Eccentex Blog

Are you considering a build-vs-buy decision for your SaaS software platform needs? If the answer is YES, we would like to offer simple four key factors to make your decision easier. Read on! Factor One: Control! Control has always been a top factor in making a...

When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it wasn’t unreasonable to assume it was some passing fad.   Simply put, the blockchain is a database that can be added...

One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t  just about good public relations. Citizen experience became...

As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our attention more than ever, as in its current meaning it is becoming an increasingly influential method of commerce. In some...

Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...

Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...