Eccentex Blog

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly changing business environment.  The concept of Total Cost of Ownership was popularized by business analysts in the 1990s...

In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive excellent customer service. If they’re unhappy, they’ll take their business elsewhere. Perhaps worse, they’ll post...

The customer service experience should be smooth and painless. Agents need to move through their work efficiently, with as few unnecessary interruptions as possible. Ideally, an agent should be able to solve the problem in front of them quickly and easily. That’s the...

In today’s business world, speed is critical. And getting applications up and running as quickly as possible by deploying a minimum viable product (MVP) provides a definite advantage. To maximize the deployment speed of MVPs, smart startup leaders are leveraging...

There’s a lot to consider when deciding which style of software development is the right choice for your business needs. Some organizations are well-equipped with IT and coders ready to develop any applications necessary, while others are not. Cost of labor,...

In today’s world, increasingly more organizations are opting for customer service platforms that optimize their channel of customer communication delivery. Being digital-first has become an essential part of ensuring business continuity but with that comes the...

Are you considering a build-vs-buy decision for your SaaS software platform needs? If the answer is YES, we would like to offer simple four key factors to make your decision easier. Read on! Factor One: Control! Control has always been a top factor in making a...