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Genesys Xperience 23

Visit our booth at Xperience 23 Partner Pavilion in Denver. Meet our sales team to see a live demo. Have a chance to win a prize in our daily raffle!

Gallagher Bassett

Eccentex featured Breakout Session at Xperience 23

Eccentex presents an experienced innovation leader Shivank Sinha from Gallagher Bassett to speak about the unparalleled business results he achieved by using Eccentex technology in Claims automation.

Gallagher Bassett reduced claim costs by 20% and litigation rates by 60%, while injured worker satisfaction scores increased to 9.4 out of 10.

In this session, you will learn how an innovative approach to claims handling helped Gallagher Bassett achieve these impressive results. By enriching Genesys Cloud CX with the Eccentex CRM & Case Management platform, Gallagher Bassett was able to implement a highly automated, proactive engagement workflow model for agents, clinical staff, and back-office employees.

Through omnichannel proactive engagement, automated case/task distribution, and rules-based workflow automation from Eccentex, Gallagher Bassett has revolutionized the industry by providing the highest level of care for all injured workers and achieved industry-leading results.

The greatly improved productivity, together with higher engagement rates, has led to better outcomes and more empathetic support for every injured worker. Additionally, the Eccentex low-code technology platform allows Gallagher Bassett to continuously evolve their solution, launch new products, and respond to changing regulations.

Gallagher Bassett is a global insurance service provider and leader in workers’ compensation claims. Every year, 6,000 claims professionals help tens of thousands of injured workers get the care they need while helping their employers mitigate risks.

Click on the map below to locate the Eccentex booth in the Partner Expo hall, and visit to learn more about Eccentex solutions and win these daily raffle prices!

Xperience 23 Resources


Customer360 Demo in 50 seconds

Learn how Eccentex provides a true Customer360 view inside Genesys Cloud CX Omnichannel Desktop.


Register for Xperience 23

Use this code ‘XPER23SPEC’ to register yourself for Xperience23 with a discounted rate and visit us at our booth!


Genesys Cloud Migration Accelerator

Learn how Eccentex enables legacy Genesys customers to migrate to Genesys Cloud CX.

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