ServiceJourney for Genesys CX

Unify all your data, workflows and teams
onto a single Customer Service platform.

ServiceJourney popular capabilities

Customer Workflows

Capture, triage and automate customer requests from any channel.

Customer 360

Turbocharge CX with a 360° view of the customer – tailored for any service teams.

Email Help Desk

Advanced features, such as cherry picking, applied to large volumes of emails across all brands or inboxes.

Knowledge Management

Surface the most relevant and actionable knowledge articles to the customer’s journey.

Why Genesys users choose ServiceJourney

Seamless Genesys integration

ServiceJourney instantly screen-pop an intelligent view of the customer inside of Genesys. No more jumping between scattered screens and tools.

Lowers cost of service

ServiceJourney automates common service tasks and assists agents with more complex cases through a single platform and universal desktop.

Fastest ROI

ServiceJourney is build on a low-code platform that enables fast deployment and empowering organizations to continuously innovate.

Service CRM

Complete customer service inside Genesys

With a single click, agents can quickly access the information and tools they need to resolve customer requests. View account details, see steps taken, and what needs to be done next.

Case Management

Go beyond simple ticketing

End-to-end case management automates and streamlines diverse service requests across your teams. Connect people, systems and processes to ensure every request is resolved – even if it goes beyond the contact center.

Dashboards & Analytics

Increase visibility with actionable data

Real-time dashboards for contact center supervisors. Gain insights into where customer requests stand, bottlenecks, your team’s performance, and more.

Trusted by Service Excellence leaders worldwide

A financial institution sees a 20% drop in complaints with ServiceJourney

The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.


Eccentex on AppFoundry

ServiceJourney is also available from the Genesys AppFoundry as a Premium App.

Eccentex All Capabilities

Learn more about how ServiceJourney powers amazing customer experiences.

HyperAutomation Cloud Pricing

Find the right solution components or the best package offer that most suitable for your business.

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.