Eccentex Blog

The latest from Eccentex
Gartner Positions Eccentex in the Visionaries Quadrant

Gartner Positions Eccentex in the Visionaries Quadrant

LOS ANGELES, March 31, 2015 /PRNewswire/ -- Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the...

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Dynamic Case Management and Government Customer Service

Dynamic Case Management and Government Customer Service

A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more. Read the full...

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The Nature of Modern Work Today

The Nature of Modern Work Today

From: https://www.business2community.com/infographics/nature-modern-work-today-0626071?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+B2CMarketingInsider+(Business+2+Community)  Modern knowledge workers are valued for their experience and approach...

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Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large financial services company reduced their call center costs and reduced disputes

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.