AI-First
Enterprise Automation|Case Management|Customer Experiences
Enable and Accelerate Digital Transformation
with Dynamic Case Management and AI–Generated Applications
Eccentex HyperAutomation Cloud
AI Enabled End-to-End Process Automation for Businesses of All Sizes
SELF-SERVICE AUTOMATION
Automated on-line support
FAQ, IVR, Concierge Bots
Customer Portals
Front Office Automation
Omnichannel Engagements
Assisted First Line Support
Agent Copilot
BACKOFFICE AUTOMATION
Document Processing
SELF-SERVICE AUTOMATION
Automated on-line support
FAQ, IVR, Concierge Bots
Customer Portals
FRONT OFFICE AUTOMATION
Omnichannel Engagements
Assisted First Line Support
Agent Copilot
BACKOFFICE AUTOMATION
Document Processing
HyperAutomation Cloud Products
Ready to Use Business Applications with Reusable Vertical Templates
Dynamic Case Management
Advanced Email Automation
Intelligent Work Automation
Smart Document Handling & IDP
AI-Assisted Knowledge Base
Business Intelligence
HAC Platform Services & Development Tools with AI in the Core
Development Tools
No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform
Integration Adapters
Platform embedded CCaaS / Omnichannel integration adapter to manage customer journeys across the entire CX Ecosystem
AI / GenAI Services
Agentic AI, GenAI, Conversational AI functions built on an LLM of choice to better engage customers and support employees
Vertical Accelerators
Out-of-box and 80% reusable vertical application templates to speed up innovation and solution adoption
Agentic AI – Next step in Business Automation
HyperAutomation 2.0
From intake to resolution, Eccentex Agentic AI augments every steps of your business process without reducing human control
Example of Eccentex Agentic AI use cases
Example of Productivity Achievements
Copilot
40% faster case handling
25% higher first-call resolution
AI Agents
Next Best Action
40% straight through processing
Improved customr Life Time Value
Human in the Loop
Eccentex No-Code / Low-code Application Studio
Enhance your GenAI built Business Applications with No-Code / Low-Code Development Tools
MASTER DATA MANAGER
PROCEDURE BUILDER
FORM BUILDER
PAGE BUILDER
RULES MANAGER
RESPONSE ASSIST
KNOWLEDGE BUILDER
INTEGRATION BUILDER
EMAIL TEMPLATE BUILDER
DASHBOARD BUILDER
LANGUAGE MODEL BUILDER
NO-CODE SOLUTION INVENTOR
Bring your own LLM
Eccentex AI Services bring you a comprehensive suite of AI capabilities that integrated to HyperAutomation Cloud on platform level. Our AI orchestration framework also supports LLM of choice. Select your favorite LLM or bring your own Large Language Model and we integrate this into your Eccentex HyperAutomation Cloud application and make it enable across your CX ecosystem.
Proven Customer Success
By implementing HyperAutomation Cloud our customers typically achieve …
%
Shorter Time to ROI
%
Faster Case Resolution
%
Drop in Complaints
%
Reduction in Manual Work
“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“
"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."
"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”
HyperAutomation Cloud for Industries
Tailored Applications and Solutions for Specific Vertical Use Cases
Government & Public Sector
Use Cases Including:
- Litigation Management
- Tax & Appraisal Appeals
- Workers Compensation Claims
- Omnichannel Citizen Services
- Complaints & Dispute Resolution
- Investigate Case Management
Insurance & Pension Funds
Use Cases Including:
- Personalized Policy Sales
- Member Support Services
- Accelerated Underwriting
- Fraud Investigations
- Complaints Resolution
- Pension Fund Management
Banking & Financial Services
Use Cases Including:
- Retail Banking Sales
- Account Opening
- Fraud Management
- Complaint Resolution
- Wealth Management Cases
- Client Support
Technology & Telecom
Use Cases Including:
- Subscriber Acquisition
- Technical Support
- Account Administration
- Fraud Case Management
- Complaint Management
- BackOffice Task Management
Retail, Travel & Hospitality
Use Cases Including:
- Personalized Inside Sales
- Consumer Support
- Return & Refund Processing
- Warranty Claim Management
- Complaints Resolution
- Customer Loyalty Management
ENERGY & UTILITIES
Use Cases Including:
- Capital Projects
- Land Use Permit Management
- Technical Service Management
- Network Changes & Repairs
- Customer Service Management
- Incident Management
Latest News & Blogs
Top Customer Service Metrics to Measure
In business, we can only improve what we measure. And in the customer service field, metrics can...
