Intelligent Document Processing
For Smarter, Faster and intelligent Document Processing
AI-Driven Document Automation for Smarter Workflows
Eccentex Intelligent Document Processing (iDP) transforms the way enterprises handle documents by combining AI, OCR, NLP, and workflow automation to intelligently capture, classify, extract, and process information. By converting unstructured data into actionable insights, Eccentex iDP accelerates decision-making, improves accuracy, and drives operational efficiency while reducing operational costs.
How Eccentex iDP Works
Document Capture & Ingest
Captures documents from emails, cloud storage, APIs, scanners, and other enterprise systems, supporting multiple formats including hand-written notes.
AI-Powered Classification
Identifies and categorizes documents such as invoices, contracts, and IDs using machine learning and NLP, reducing manual sorting and minimizing errors.
Data Extraction & Validation
Extracts structured and unstructured data using OCR and AI, validates accuracy with data confidence checks, and detects missing or inconsistent information.
Workflow Execution
Automates workflows by triggering approvals, case assignments, and alerts, integrating seamlessly with various system across the enterprise.
Learning & Advancement
Eccentex AI services adapt to new document formats and business needs, improving accuracy over time with real-time analytics and performance tracking.
Major Business Benefits
Scalability & Speed
Traditional document handling limits processing capacity and introduces human errors. Eccentex iDP processes thousands of documents per minute with AI-driven precision, ensuring scalability without additional manpower.
Cost-Efficiency
Automation eliminates manual data entry, reducing operational overhead. Organizations can cut document processing costs, improve accuracy, and minimize regulatory risks.
Improved Customer Experience
Faster document handling enables quicker approvals, streamlined onboarding, and real-time data retrieval. AI-powered chatbots can leverage extracted data to provide instant, personalized customer responses.
Automate and Optimize Document Workflows with AI
Eccentex iDP leverages cutting-edge AI, OCR, and NLP to streamline document-centric processes. Our intelligent automation technology extracts, validates, and routes information—ensuring faster, more accurate, and compliant document handling.
- Extract structured and unstructured data from PDFs, scanned documents, and emails.
- Automatically classify documents based on content and metadata.
- Validate data with built-in AI models to ensure accuracy.
- Trigger workflows to automate approvals, escalations, and case assignments.
- Integrate seamlessly with CRM, ERP, and case management systems.
With Eccentex iDP, organizations reduce manual work, improve data accuracy, and enhance decision-making.
Use Eccentex AI services for organizing content instantly
Apply artificial intelligence to organize unstructured data and to automate the extraction of all necessary information regardless of the documents format.
Route documents together with the cases. Notify stakeholders about document related works and assist them in the next steps.
intelligent Document Processing
Major capabilities you need to run your customer service department efficiently
AI-Powered OCR & NLP
Extracts text, tables, and handwriting from structured and unstructured documents. Supports multiple languages and industry-specific terminology.
Intelligent Document Classification
Automatically categorizes documents by type, content, and context for workflow automation.
Human-in-the-Loop Verification
Human Verification UI enables users to review and approve flagged documents for quality control.
Auto Data Validation & Confidence Checks
Cross-checks extracted data with internal databases and predefined business rules to ensure compliance.
Attachment & Document Type Matching
Detects missing attachments and ensures that uploaded documents match required file types.
Large File Support
Upload and download large video files, massive documents and multi-layered CAD files.
End-to-End Workflow Automation
Configurable workflows automate data entry, approvals, routing, and case escalations.
Case Management
Keeps files organized in cases and tasks instead of complex shared folders.
Security
Limit access to documents based on permissions and relevance to their work.
Email Capture
Capture emails, their attachments and metadata, and then auto-index them.
Document Templates
Generate Word documents, emails, PDFs, and other content using internal and external data.
Document Annotations
Online support for annotating, redacting, commenting and stamping PDFs.
Enterprise-Grade Search
Search for all mentions of a specific phrase or customer across all documents and emails.
High-Volume Barcoding
Scan multi-page documents right into a case or leverage high-volume scanning by separating packets with barcodes.
Seamless Integrations
Connects with CRM, ERP, case management, and cloud storage solutions via APIs and prebuilt connectors.
Turbocharge the work in your workflow
Workflow automation lets you eliminate repeated work – from simple tasks to sophisticated processes. With extensive triggers and bots, you can streamline approvals, standardize customer onboarding and accelerate reviews.
Need to send an automated copy of the document to a customer, no problem.
Allow customers, partners, contractors to get access to their file, upload / revise content, update old files or get announced when a task related to their documents is on due.
Find files fast - even on paper based documents
Each user has specific document permissions that allows them to find the documents they need. Eccentex Document Workflows allow you to search contents inside in PDF, Word, Text files even inside scanned documents.
The document is already archived but you still need to search and find something inside them? No Problem, Eccentex Document Management can give you access to already archived content as well.
AI-Assisted Case Management Automation for any Industry
Our products are capable of adapting to many use-cases, ranging from complex to simple
and low-volme to high-volume. Here are some of our specialities.
Dynamic Case Management for Financial Services
Automate and optimize your banking, insurance, and financial services processes such as Mortgage Application, Claims Processing, Wealth Management, Dispute Resolution, and more.
Reduce the need for manual intervention and enable better CX even through complex processes.
Dynamic Case Management for Government & Public Sector
Provide a comprehensive insights across all citizen management processes and tasks regarding Justice Cases, Eligibility Verification, Investigations and Complaints Handling.
Enable your organization to identify and resolve issues and make data-driven decisions.
Dynamic Case Management for Consumer Markets
Automate Customer Service, Fulfillments, Leads and Loyalty Management processes across your entire value chain. Capture customer leads, assign opportunities and prioritize delivery based on your value segmentation.
Treat all your customers like VIPs!
Enterprise-grade content management
Customers choose Eccentex because it’s the power they want with the flexibility they need.
Easy connectivity
Quickly connect Eccentex apps to external systems – sync data, invoke actions and deploy custom APIs.
Power to scale
Execute your strategy on a platform that can handle global scale and volumes, powered by our Microsoft Azure cloud.
Flexible setup
Powerful low-code tools that non-technical people love combined with developer-level extensibility to meet exact needs.
OpenText ready
Use Eccentex alongside OpenText so you can centrally access case documents that reside in different repositories.
Get in touch with experts
