Eccentex Exhibits at Genesys G-Force 2016 Customer Engagement Conference

Sep 28, 2016

CULVER CITY, Calif., Sept. 28, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, will demonstrate its new Genesys-enabled omniprocess platform solution at G-Force 2016, the industry’s marquee customer engagement event now in its ninth year.

Taking place October 4-6 at Miami’s iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships.

As a bronze sponsor, Eccentex will be showcasing its AppBase Dynamic Case Management Platform in the Partner Pavilion. Eccentex will show how its DCM platform combines with the Genesys Customer Experience Platform to enable companies and organizations to achieve better case outcomes, and truly unify their entire customer journey.

“The Eccentex Dynamic Case Management Platform (AppBase) brings to Genesys customers the industry’s first, truly unified omnichannel and omniprocess platform solution,” said Maksim Gill, Vice President of Product at Eccentex. “Closing the loop on the full customer journey—front-office and back-office, real time and non-real time—the AppBase Dynamic Case Management Platform goes beyond CRM by managing simple work items, as well as highly complex, structured, unstructured and ad-hoc business processes.”

“G-Force is a time to celebrate our valued partners, as Genesys is founded on a history of collaboration,” said Paul Rolfe, Vice President of Global Partners and Alliances for Genesys. “We’re very excited to have Eccentex demonstrate how they integrate their solution with the Genesys Customer Experience Platform to help companies create world-class customer experiences.”

“Genesys powers the world’s best customer experiences,” said Alex Stein, Chief Executive Officer of Eccentex. “Eccentex adds value to those experiences with our vision of a more integrated Digital Enterprise, further closing the loop on the entire customer journey and service experience. We are very excited to be exhibiting at G-Force and showcasing our capabilities for Genesys Customers.”

With “The Journey of a Lifetime” theme, G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.

Stop by booth #B16 in the Partner Pavilion to see how Eccentex can make your organization more Dynamic, and join the conversation on social media at #GFORCE16.

 

Customer360 eBook: Breaking Down Silos in Customer Management

As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time.  Enter Eccentex ServiceJourney.A customer service solution that provides a full 360-degree end-to-end view of a customer’s...

read more

What is an email help desk?

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...

read more

A Smart Factory Needs Smart Solutions

A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...

read more

Omnichannel customer service

Extend service beyond the contact center and scale by connecting people, functions and systems

Low-code app development

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Emergency Response - Ukraine

Eccentex is proud to work with key cities in Ukraine, supporting their emergency medical call center operations.

Customer Stories

Customer Service

A large financial services company reduced their call center costs and reduced disputes.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.