LOS ANGELES, CA, USA, November 20, 2023 /EINPresswire.com/ — Eccentex Corp. is announcing a new contract signed by its local partner with one of the largestTelecommunications Companies in the Middle East. Eccentex will deliver Smart Knowledge Base integration with Dynamic Case Management to elevate customer experience to the next level.

Smart Knowledge Base is part of Eccentex HyperAutomation Cloud platform and will be used to support Customer Service Representatives and Sales Agents to better resolve issues, speed up customer onboarding, and make more personalized offers in shorter time.

This landmark win delivers Eccentex a unique chance to expand its footprint in the fast-growing Middle East market as our integrated Smart Knowledge Base solution can efficiently support multiple use cases across different verticals.

Together with our valued customers we are continuously evaluating and developing new features and functionality to support Smart Knowledge Base users based on real use cases. The recently released Eccentex AI Services will be tightly integrated into our Knowledge Base product at the platform level, and users will be able to leverage more analytics and generative AI capabilities through the same user interface.

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