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HyperAutomation Cloud

Financial Services

Achieve new levels of trust with omnichannel solutions that drive customer loyalty and power new revenue streams throughout the organization.

HyperAutomation Accelerators for Financial Services

including Retail Banking, Wealth Management and Financial Institutions

RETAIL BANKING SALES

Offer personal banking & financial services.

FRAUD MANAGEMENT

Open and resolve fraud cases consistently.

CUSTOMER SUPPORT

Manage proactive, personalized support.

COMPLAINT RESOLUTION

Resolve complaints quickly. Prevent escalations.

ACCOUNT OPENING

Onboard new customers quickly & effortlessly.

WEALTH MANAGEMENT CASES

Manage high-value customer offers and cases.

Jumpstart your Digital Transformation with a tailored Vertical Application

Leverage Eccentex industry knowledge to automate your business processes quickly

Utilities executive happy

Pre-built Vertical Solutions for Banking and Financial Services

Either you want to keep your current processes and modernize them or create new business processes, Eccentex help you to digitize, simplify and optimize them.

Start your Digital Transformation by using the advantage of an agile No-Code / Low-Code platform.

 

banking

Resolve customer issues end-to-end

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Boost employee productivity

Keeping your employees connected does a lot more than just save you money. Empower employees to achieve their full potential by automating repetitive tasks and equipping them with the right tools and insights, all in one place.

Banking

Don’t let point solutions slow you down

Simple customer requests are easily addressed by self-service tools and automation, meaning that agents have to handle the more complex journeys.

Employees lose time tracking down the latest status of a request

Customer data hides inside legacy apps, Excel files, emails and notes

IT struggles to update systems without causing integration challenges with other ones

Compliant financial services

Stay compliant anywhere

Securely connect all of your data and decide who can view what, and where. All of your data is constantly monitored because the more you can see, the more you can do.

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.