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HyperAutomation Cloud

Healthcare & Life Sciences

Elevate patients’ experience, protect members’ heath and support their personal action plans with Eccentex HyperAutomation solutions.

All Industries

Use Cases for Providers

Including Hospitals, Clinics, Practices and other Healthcare Services

PATIENT INTAKE & REGISTRATION

Automating check-in, verification and consent.

APPOINTMENTS & REMINDERS

Scheduling, rescheduling, no-show alerts.

REVENUE CYCLE MANAGEMENT

Claims authorization, denials and payments.

CARE COORDINATION

Referrals, follow-ups, cross-team communication.

CLINICAL DOCUMENTATION

Voice-to-case, charting and EHR updates.

DISCHARGE & FOLLOW-UP

Patient instructions, prescriptions, and reminders.
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Use Cases for Payers

Including Health Insurance and Managed Care

CLAIMS PROCESSING

Adjudications, fraud detection, and appeals.

MEMBER ONBOARDING

Enrollment, eligibility verification and ID cards.

PRIOR AUTHORIZATION

Automated intake, rules checks, and reviews.

CARE MANAGEMENT

Wellness checks and preventive care reminders.

GRIEVANCES & APPEALS

Case intake, routing and resolution tracking.

PROVIDER CREDENTIALING

Verifications, contracting and onboarding.

Use Cases for Life Sciences and Pharma

Including Lab Automation, Risk Management, Safety, Regulatory and Compliance

REGULATORY COMPLIANCE

Submissions, reporting, and adverse monitoring.

CLINICAL TRIALS MANAGEMENT

Recruitment, data collection and compliance.

PHARMACOVIGILANCE

Automated case intake, triage, safety reporting.

SUPPLY CHAIN MANAGEMENT

Inventory tracking and demand forecasting.
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Jumpstart your Digital Transformation with a tailored Healtcare Application

Leverage Eccentex industry knowledge to automate your Patient Services and elevate Members’ and Care Givers’ Experience

Utilities executive happy

Leverage pre-built Vertical Solutions for Healthcare & Life Sciences

Either you want to keep your current processes and modernize them or create new business processes, Eccentex helps you to digitize, simplify and optimize them.

Start your Digital Transformation by using the advantage of an agile No-Code / Low-Code development platform.

 

Resolve patients' issues faster

Improve members services and patient care operations by providing full visibility to the front, middle, and back offices. Give caregivers the ability to solve patient issues even before they happen.

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Deflect 30–40% of calls to automation that can save 20–30% of your overall member services cost

Typical Member Services Automation Use Cases

  • Member onboarding & eligibility verification

  • ID card requests & distribution

  • Benefits explanation (automated self-service)

  • Prior authorization status updates

  • Claims status inquiries

  • Grievances & appeals intake

  • Address/contact updates

Consult with our experts
Insurance

Digitize healthcare workflows with Dynamic Case Management

Connect all real-time and historic patient data, automate verifications and policy checking, apply business rules to detect frauds and ensure compliance, digitize document handling and allow member services to leverage automated outreach to keep patients connected and engaged.

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Get in touch with experts

The first step in digital transformation is to understand your existing capabilities along with your vision.

 

Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Learn more
Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Learn more
Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Learn more