Insurance
Elevate the policyholder experience and protect your members’ health, properties, and businesses with AppBase solutions.
Modern insurance under one platform
Personalized Sales
Help sales reps have more meaningful conversations with a 360-degree member view; surfacing individualized offers that’s based on their marketing, sales and support data.
Member Support
Encourage self-service with proactive, personalized support that predicts the member’s needs. Offer seamless service and a completely branded experience as they move to live channels.
Accelerated Underwriting
A single view of any required underwriting information from all sources and complete tracking of the decision making process, resulting in more accurate evaluation and pricing of risk.
Fraud Investigations
Open and resolve cases by enabling investigators to assess details and complex information with a collaborative and
structured solution.
Complaint Resolution
Diligently remediate a bad customer experience by routing them to the most skilled agent for the job, and then prevent it from happening again with case management.
Back-office
Streamline behind-the-scene workflows to ensure institutions are on-boarded, employee needs are fulfilled and physical locations are well maintained.
Resolve member issues end-to-end
Digitize workflows with case management
You’re only as good as the tools you use. Connect all data systems and apply business process rules to digitize operations and allow your underwriters to deliver better results for customers.
Modernize on a single platform
60% drop in litigation rate by extending personalized support to every injured worker
Don’t let legacy technology
slow you down
Companies that handle quoting, claims and underwriting face the unique challenge of simultaneously handling thousands of member requests every day. Are the issues below holding you back?
Member data is spread out between isolated core systems, Excel/Access files, emails and shared folders.
Routine tasks like writing a common correspondence or pulling data about policies are done by hand.
Managers lack tools and real-time visibility to orchestrate work across multiple processes at once.
Get in touch with experts
Resources
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Customer Service
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Case Management
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
