End-to-end customer service under one platform
Personalized Inside Sales
Help sales reps have more meaningful conversations with a 360-degree customer view; surfacing individualized offers that’s based on their marketing, sales and support data.
Encourage self-service with proactive, personalized support that predicts the customer’s needs. Offer seamless service and a completely branded experience on every channel.
Manage returns efficiently while reducing your processing and logistics costs. Define eligibility & logistics, integrate to billing/order systems and streamline approvals.
Diligently remediate a bad customer experience by routing them to an agent most skilled for the job, then prevent it from happening again with case management.
Streamline behind-the-scene workflows to ensure vendor are on-boarded, employee needs are fulfilled and retail locations are well maintained.
Cater to the omnichannel shopper
Resolve customer issues quickly
Route to the best agent. Globally.
Don’t let point-solutions
slow you down
Simple customer requests are easily addressed by self-service tools and automation, meaning that agents must handle the more complex journeys.
Employees lose time tracking down the latest status of a request
Customer data hides inside legacy apps, Excel files and emails
IT struggles to update systems without breaking other ones
Get in touch with experts
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.