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VTB Capital’s Venture Business Leads Round to Power Hyper Growth for the Platform as a Service (PaaS) Leader’s AppBase Solution in a Large and Growing Case Management Market
Does your business have customers? Do you sell products or provide services to clients? If yes, chances are that your business employs some sort of case management practices. Most business professionals associate case management with the health care or legal fields. However, case management processes are prevalent in the majority of companies in all industries. With the advances in business process management (BPM) techniques and development of cloud services, organizations are now able to switch from the old fashioned case management to more dynamic and adaptive systems. Dynamic Case Management supercharges knowledge worker productivity and powers business activities, like investigations, risk management, customer complaints, client management, collaboration and much more.
Eccentex is pleased to bring you a new informative article about complaint management published in Destination CRM. The article "Top 5 Issues in Complaint Management" details some of the most common obstacles faced by organizations when managing customer complaints and explains how Dynamic Case Management (DCM) can help resolve the issues.
Last week, Marisa Peacock from CMS Wire spoke with our CEO, Glen Schrank. Their discussion focused on dynamic case management (DCM), its benefits, drivers and the competitive edge it affords to companies who utilize DCM's powerful capabilities.
We are glad to share with you that our article "How to Successfully Handle Customer Complaints" is featured in the Customer Service Manager, an eMagazine for Customer Service Professionals.
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