by Tibor Vass | Sep 21, 2026 | AI, Automation, Blog, CRM, Customer Service, DCM, Email, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Knowledge Base, News, Retail
Responsible Automation in the Age of AI Orchestration How better I could start blog than with a quote from Mark Twain “I have made this letter blog longer than usual, only because I have not had the time to make it shorter.” Mark Twain – Lettres...
by Arjun Selva | Jul 3, 2024 | AI, Automation, Blog, Customer Service, DCM, HyperAutomation
Delivering timely and accurate customer service across various channels is paramount in today’s business. Leveraging AI and automation can revolutionize service operations, enhancing efficiency and effectiveness, however the automation should not make the...
by Tibor Vass | Oct 16, 2023 | AI, Automation, Blog, HyperAutomation
When I was young, I played video games (as did probably many other kids my age) and I even designed and programmed my own video games in C++ on my old X86 PC. At that time, we had some competition between friends debating who’s combat character is more powerful. We...
by Tibor Vass | Jul 19, 2023 | AI, Automation, Blog, HyperAutomation
What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT...
by Tibor Vass | Jul 12, 2023 | AI, Automation, Blog
In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business...
