by Arjun Selva | Jul 3, 2024 | AI, Automation, Blog, Customer Service, DCM, HyperAutomation
Delivering timely and accurate customer service across various channels is paramount in today’s business. Leveraging AI and automation can revolutionize service operations, enhancing efficiency and effectiveness, however the automation should not make the...
by Tibor Vass | Oct 16, 2023 | AI, Automation, Blog, HyperAutomation
When I was young, I played video games (as did probably many other kids my age) and I even designed and programmed my own video games in C++ on my old X86 PC. At that time, we had some competition between friends debating who’s combat character is more powerful. We...
by Tibor Vass | Jul 19, 2023 | AI, Automation, Blog, HyperAutomation
What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT...
by Tibor Vass | Jul 12, 2023 | AI, Automation, Blog
In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business...
by Tibor Vass | Jun 6, 2023 | AI, Automation, Blog, Customer Service, HyperAutomation
In today’s digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where...
