The Anatomy of HyperAutomation

The Anatomy of HyperAutomation

What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT...
How Next Best Action Helps Your Business

How Next Best Action Helps Your Business

In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business...
How AI Is Used In Case Management

How AI Is Used In Case Management

A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
How AI Improves Next-Gen Case Management Systems

How AI Improves Next-Gen Case Management Systems

Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced algorithms, machine learning capabilities, and natural language processing, AI can help case managers in various ways, such as:...